Frost Bank Congress Ave, Austin

Frost Bank Reviews

• E

  Eric Baemayr
  1

  Don't bother trying to open an account with these guys, they'll make you jump through so many hoops it's not worth it. I have 4 large accounts with JP Morgan (Merchant, business, investment and personal) and wanted to move them over to Frost. I called their number, the lady said I have to go to a branch to speak with a banker and investment advisor. I asked to make an appointment, but she said just show up, they don't do appointments. I drive downtown, park and I'm greeted by another gatekeeper (the receptionist) who gives me a 15 second speech about the perks of a checking account. Then I tell her I want to open a business account and she grills me on if I'm filed correctly, do I have an EIN, etc.. (Basically trying to vet me). I just tell her it's a very well established company and I just need to speak to a banker about what Frost offers. She hands me a posted note with a phone number to call, and that nobody will meet with me there since I haven't "gotten to that point yet". Good riddance Frost, I'll take my business elsewhere.

• H

  Hallie Spurlin
  5

  Frost Bank is amazing. I will never bank anywhere else. I have had many not so great, and some terrible experiences with other banks. I have been with Frost for over 10 years and I can say every experience I've had has been great. Helpful, prompt, knowledgeable staff, no matter which location. You always speak to a live person when you call. Thank you!

• K

  Katie Kennedy
  5

  I can't say enough about what a great bank this is, but the experience I had with Edwin from start to finish was by far the best customer experience I have ever had. In fact, I have never actually left a review in my life other than to get a free meal. But I'm pretty Edwin could be running the place.

• M

  Michael Stevens
  5

  I've never been inside but this is one of the most beautiful buildings I have ever seen. I love taking photographs of buildings and this is the subject of many of them. The architecture is very unique and the color is beautiful. A great center piece for downtown Austin, one that should be seen up close.

• J

  Joe Jackson
  1

  The people that answer the phone is very rude He’s name is Same . We’re goes around comes around. Life is too short to be discriminating against somebody else.

• M

  Marcin Tandecki
  5

  Urban legend has it, that a graduate of Rice University in Houston designed the building to look like Rice's mascot, an owl, to mock Austin. The myth has been debunked since, but the story continues to be told.

• C

  Charles C
  1

  They told me I wasn't a good fit for their bank. Without checking my credit or looking @ any of my finances. Frost discriminates.

• K

  Kim Light
  5

  Best bank ever! Get an overdraft charge? Just ask and they take it off!! How awesome is that?!

• H

  Heather Hoff
  1

  This bank is disgusting. Someone else writes a bad check and you get charged a fee. This makes no sense to me. They are so greedy.

• A

  Aaron Jay
  5

  Great Bank, excellent service. Has been around forever. 33.3