Frontier Community Credit Union Eisenhower Rd, Leavenworth

Frontier Community Credit Union Reviews

• C

  Cynthia Hildebrandt
  5

  Always a great experience! Glad we switch over to them a couple years ago. Love Tina in the loan department!

  Response from the owner

  Hi, Cynthia! Thank you for stopping by our website to leave a positive review and 5-star rating. We appreciate your shouting out Tina, as well. Recognization like that makes what we do as a not-for-profit financial institution all the more rewarding. If there is anything we can do to make your experience better, don’t hesitate to reach out.

• D

  Danielle Roberts
  3

  I called into make a payment, and was told out of the blue that they charge a $10 processing fee. They do not send me a bill reminder, they only send a notice when I'm late. I have asked before if they could send a bill or a statement and they have told me they do not do that. Their customer services is spotty. I'm likely to reach someone who cannot be bothered to respond to my questions or request without an audible sigh. I have been transferred with out notice, which was jarring. I have not been able to set up anytime of online transactions, so to avoid the NEW $10 processing fee, I will have to mail in my payments, which I do not trust to be processed timely given the lack luster service.

• A

  Alvin Jones
  4

  I have been with the credit union for many years and my experience been great. Frontier Credit Union did a great job in serving my wife and I. Good deal. We like to thank you.

• R

  Ray Morriss
  1

  Months ago during the conversion there was ample time to prepare for no funds availability. Today all of the sudden all cards dont work. I was magically supposed to know a card in a plain envelope was sent out, without any email or phone call. This new card process was handled horribly.

  Response from the owner

  Ray, we would like to thank you for your feedback regarding your experience with us at Frontier Community Credit Union. It is with our best efforts to provide each of our members with the respect and services they deserve. In preparation for the Conversion, we did send a newsletter mailing to all households with debit and/or credit cards and we also updated our Google page, social media and website with information as well. We are sorry to see that these efforts didn't meet your expectations or needs. We appreciate you making us aware of your concerns and want to ensure that you have a better experience with us in the future. If you have any questions or concerns in the future, please give us a call. Thank you.

• K

  Kevin Wnek
  1

  Terrible service, very difficult to get money transferred out of an account with them. They charge a wiring fee and have pop money available, but only after you set it up over the phone on their terms when they are available. They also only have one employee who is capable of setting this up. He usually doesn't answer the phone and your only option for setting it up is when he finds time to call you back.

  Response from the owner

  Mr. Wnek, We’re sorry the alternative options by check, ACH or CO-OP Shared Branching didn’t meet your needs to transfer money. Please call member services to discuss further options.

• J

  Joana Scholtz
  5

  I love this branch because everyone is efficient and polite. I have never had any inaccuracies made to my accounts. I bank here with confidence!

  Response from the owner

  Hi, Joana! Thank your for your kind review and 5-star rating. It’s nice to put a face to a name and review. We’re pleased to provide you with an efficient banking experience, combined with a support staff that can remain professional while handling your money. We hope your confidence in our credit union doesn’t waver anytime soon.

• K

  Katelin OHerron
  1

  If I could I'd rate them a "0". I am a single parent working my tail off to pay for my bachelors degree and maintain my sanity. I ran into some issues December 2016 (roughly negative $200) and Jerry Holmes the collections supervisor decided to come to my house unannounced to discuss my negative balance. Luckily I wasn't home because I would have called the cops seeing a stranger at my door. I am a single young woman like I said and I don't feel comfortable with people coming to my house unannounced. After the harassment, I was ashamed and embarrassed at my situation, I finally verbalized my frustration to a friend and she told me that wasn't right. As her father is a newly retired CEO of a credit union. He advised me to get in touch to FCCU CEO. I did and the FCCU CEO stated that Mr. Holmes acted accordingly to their practices. I regret my decision to go to this credit union. Allowing a collections supervisor to go to your house unannounced is not okay. I don't know why I was singled out or if this has happened to others. I would gladly know the reasoning behind this. I still feel as if I was harassed in an unkindly manner and would like answers.

• S

  Sandy B
  5

  Staff, in person and on telephone, have always been helpful and worked until the issue was corrected. One of best banks I've belonged to.

  Response from the owner

  Hello, Sandy! Thank you for taking time out of your day to leave us a positive review, as well as a 5-star rating. COVID-19 has impacted our ability to get face to face with members, so efficient over-the-phone communication is a key to making sure we are still meeting your needs.

• L

  Lee C.
  5

  Kevin Joyce did an outstanding job in helping me get my home loan situated! As far as home purchasing goes they helped make the process as stress free as possible.

  Response from the owner

  Thank you for your kind review, we appreciate the feedback!

• L

  Linda Meherg
  2

  This bank won't take calls it just disconnects the call. So if you are having problems with your debit card derring business hour you cant get the ONE person on the phone