Friendship Chrysler Jeep Dodge RAM W State St, Bristol

Friendship Chrysler Jeep Dodge RAM Reviews

• S

  Sonya Beavers
  2

  I would say that the employees are very friendly here, the main issue is communication is lacking. Jessica Bellamy was our salesman and was working on our information with banks, we were denied (I’m assuming) because she never reached out to us about the decision. Back in 2018, I myself decided to try to finance a vehicle here and had the same issue and with her, as my salesman then. She lacks communication, which goes a long way when you do have the resources to shop for a new vehicle in the years to come. My s/o and I will go to Blue Ridge or Autonation for any of our Mopar needs, going forward.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Sonya. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (888) 374-3633 and we'd be happy to help you out. Thank you, Friendship Chrysler Jeep Dodge Ram

• L

  Leigh Ann Adams
  1

  Awful customer service. I cannot even begin to describe the unprofessionalism of the sales staff. We visited last Friday evening and made an offer on a vehicle. When we were FINALLY waited on, and the car was FINALLY located, we were able to see it. The vehicle had not been through service or detailing so we couldn’t drive it. We were told we would be called when it was ready. We had to call instead of them calling us. We called three times this past week. Each time, we were told the vehicle wasn’t ready. Called today and for some reason they had no record of ever talking to us and they didn’t honor the deal we did offered them last week, which they said they would. Won’t ever try to deal with them again.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Leigh Ann. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 374-3633 and we'd be happy to help you out. Ask for Kris or Josh! Cheers, Friendship Chrysler Jeep Dodge Ram

• A

  Anthony Boccarossa
  5

  Great Customer service. Even though we couldn't get a deal done due to inventory and pricing, they did try and that's all you can ask for! Grayson deserves a big high five for leaving the door open for possible future business. #WarmUpTheBalls

  Response from the owner

  Thank you for sharing your experience, Anthony! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad Grayson could help you out, and we hope you have a great day!

• P

  Pamela Strouth
  5

  Hands down the best experience I have ever had buying a car. This is the 2nd Jeep Patriot I have purchased from the dealership. I thought the first go round was easy! Tom Hall and his staff are patient and kind and go to whatever lengths are necessary to make sure the customer is well taken care of. Tom Jackson was my salesperson and he was fantastic; and Dominic in the finance office remembered me from 4 years ago when I purchased from them! I was very impressed. If a rating of 10 stars was an option, I would definitely have given that!

• L

  Larry Tittle
  5

  Bought another vehicle from eric coalson. Great salesman and dealership to work with

• S

  Shawn Mullins
  5

  Madelyn Ferrell was the sales person who helped me with my purchase of a 2020 Ram 2500 truck. She went way above and beyond to make sure I received the best possible deal. Even, after the purchase when I call with a question she immediately takes care of me. Make sure you stop by and see Madelyn for your next auto purchase! Thank You Madelyn!

  Response from the owner

  Thank you for sharing your experience, Shawn! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad Madelyn could help you out, and we hope you have a great day!

• M

  Mark Crawford
  5

  We were pleasantly surprised at how personable everyone at Friendship CJD in Bristol was, especially Mitch Hooper. I can't say enough how much we actually didn't despise the entire process of buying our new Jeep Rubi from Mitch. This is one of exactly two dealerships I would ever consider for a repeat purchase. Do yourself a favor if you're in the market for a new Jeep, stop by and ask for Mitch. You won't be sorry!

  Response from the owner

  Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mitch and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Friendship Chrysler Jeep Dodge RAM Team

• C

  Caleb Cox
  5

  I cannot thank this dealership enough for the service they provided. Madelyn Ferrell went above and beyond and I highly recommend anyone to ask for her. She will give you the best deal she possibly can work! Thanks to the entire management team, also!

  Response from the owner

  Thank you so much for your kind words, Caleb. We really appreciate you taking the time out to share your experience with us. Great Job Madelyn!!! Enjoy, Friendship Chrysler Jeep Dodge Ram

• r

  rhonda brown
  1

  Very bad customer service experience. Did not have the cars on the lot that where listed even after giving the stock# so they would be ready to test drive. Didn’t seem to want to make any kind of deal. Told we would think about it and call them back. Called x3 and left 2 voice messages still no return call 4 days later. Will not return to this dealership. Poor customer service.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Rhonda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Friendship Chrysler Jeep Dodge Ram

• T

  T'onna Livingston
  5

  Eric was great to work with. Purchasing the vehicle was so smooth! He has also went the extra mile to call me to see how the car was doing, if I had any questions, and if I got my tags in the mail. He is very knowledgeable.

  Response from the owner

  Thank you Tonna for your kind words and your business! We are very happy to hear that you had a great experience with Eric! We look forward to working with you!