Founders Federal Credit Union Boyce St, Columbia

Founders Federal Credit Union Reviews

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  Marquis Webb
  5

  I love this place Ashley is amazing and so helpful. She is hands down one of the best people I’ve ever come across. She also has a lot of patience and really knows her job all around. I love me some founders credit union they’re amazing and so welcoming to new and existing customers.

  Response from the owner

  Thanks so much Marquis for your kind words. Our service is key to our success, so it's great to hear you have had such a positive experience. We always want our members to be treated like family and enjoy helping them with all of their needs. Have a great day!

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  Peter W
  1

  I recently sold my home and was looking for new banks to open a accounts with that would be more convenient. This credit union was so convenient and I was looking forward to working with them. When I went to the bull street location I approached the teller and told her I would like to speak with some one about opening a account . She told me “you have to sign in on that computer and some one will be with you” kind of like some one greets some one at the Walmart service desk . I registered took a seat and a gentleman shortly greeted me and took me in his office . I told him that I wanted to open a checking account . He took my information and little did I know he he did a hard inquiry on my credit report while I was sitting there. ( I had never had that done to open a account .) he looked at the report asked why I was late on a few payments (COVID) but I was current on everything at the time . What’s crazy I wasn’t asking for a loan I was just trying to give them my money. He told me he would have to get permission from his manager and would let me know. The weekend passed and Monday he called and said I was approved . I opened the account and expected a hold on the check because it was for a large amountwhat I did not realize it as the hold was going to be for 16 days 10 business days. And two weekends and one bank holiday not included ( to me that almost 1/2 a month) After 7 days I checked online still no credit so I called the bank . The online teller told me it was at the discretion of the branch . So I called the branch directly and spoke with a teller who was very matter of fact about the policy. I asked to speak with the manager he was as not in I asked if some would could call me about releasing my funds she reluctantly took my information. A district manager called a hour later to tell me that was there policy and they didn’t know me. So that was that. I open a account with Opus bank the same day with 90 thousand dollars my funds were available the next day . That check was from the same bank that I deposited at federal. And no credit check at opus. I waited a few days and the branch manager called and said the would be releasing my funds that had been 11 actual days . I thanked him and told him I would be coming in to close my account. I opened a new account at Allstate credit union and my funds were available in 3 days with no credit check or third degree about my credit background. Allstate also told me it was illegal for them to hold my check for that long. So in all Founder just SUCKS they lost me on bad customer service and bad policys about opening accounts and how to deal with accounts after they are open . Save frustration go somewhere other then here . My new banks made me feel valued .

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  Michaela Ashley Craven
  1

  I used to think they were very nice and considerate. Now that I've seen the true colors of third system I'm terribly disapodisapp in third unwillingness to work with their customers the say they care so much about.

  Response from the owner

  Hi Michaela, Thank you for reaching out. I am sorry we were unable to provide the expected level of service that you're used to. We are always looking for ways to improve and would appreciate if you would share your suggestions with us directly. Please call 1-800-845-1614 and ask to speak with Brian Carter. Thank you and have a great day!

• K

  Kennedy Prophet
  5

  The staff at this office are wonderful! They always make you feel welcomed. Founders as a whole is a great organization. I highly recommend them!

  Response from the owner

  Hi Kennedy, Thank you for your review! Founders works hard to provide you with top-notch service for all of your banking needs. Nothing makes us happier than when a member can relax… with Founders! Thank you for being a member

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  Mary Downing
  5

  Awsome!! All the workers so pleasant and helpful. They helped me get a cheaper rate for my car and next were gonna work on a cheaper mortgage. Love this bank!!

  Response from the owner

  Hi Mary, Thank you for your review! We are so glad you had a great experience at our Bullstreet Office branch. Founders works hard to provide you with top-notch service for all of your banking needs. Nothing makes us happier than when a member can relax… with Founders! Thank you for being a member!

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  Ashley A
  5

  Always a pleasant experience! Great loan rates!! They make the entire loan process as easy as possible.

  Response from the owner

  Thank you for the feedback Ashley. We appreciate your kind words and your wonderful review. We are glad to have you as a member and appreciate you choosing Founders Federal Credit Union!

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  Monica Poston
  5

  Great customer service! I was very pleased with the people and service was excellent! They were kind and extremely helpful.

  Response from the owner

  Thank you so much for your review of Founders Federal Credit Union Monica! We truly appreciate the feedback and hope to hear from you again.

• S

  Saharnaz B
  5

  I like check in method here And friendly staff

• R

  RoyalDeity23
  5

  I love coming to the BullStreet office, the staff is always so pleasant and eager to help with my financial needs. Total rockstars!

  Response from the owner

  Thank you for the feedback. We appreciate your kind words and your wonderful review. We are glad to have you as a member and appreciate you choosing Founders Federal Credit Union!

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  William D White
  5

  Such wonderful friendly people I truly love this credit union I'm so glad they're in Columbia

  Response from the owner

  Hi William, thank you for your review and for your kind words! We are so glad to hear that you are satisfied with the service here at Founders Federal Credit Union. If you ever need assistance in the future, please don't hesitate to call. Thanks!