FNBO - First National Bank of Omaha N 90th St, Omaha

FNBO - First National Bank of Omaha Reviews

• J

  James B
  1

  Had enjoyed FNBO since I was 18. Fast forward a decade and I’m now soon switching my banks for the first time. For a few reasons that I’ve experienced the last few months. I’m not sure if new policies or procedures were implemented the last 3 months oppose to last 10 years, but not only has the customer service support line is a horrible experience every time lately due to the agent(s) having immense attitude, disrespect and no willingness to help. On top of the way they process transactions must have changed as I randomly keep getting hit with overdraft charges although my account gets decent-sum deposits every day..

  Response from the owner

  James, we appreciate you for leaving us a review and would hate to lose you as a long-standing customer. This doesn't reflect our goals or the experience we strive to create. Please give us a chance to change your mind. Can you call us at 1-888-980-5840?

• J

  Jonathan Ingram
  5

  I agree with the previous reviewer, Tim. This is a good bank, but the darn FNBO commercials on the History Channel app scare the heck out of me every time. Hard to watch my programs with that jolt of noise every few minutes. I can only give four stars for this reason. Update: This seems to have been fixed.

  Response from the owner

  Jonathan, thank you for updating your review to 5-stars! We are happy this issue is resolved. Please know we're always here to assist you.

• T

  Tim Reedy
  5

  Happy Customer been using the bank for along time and am happy with it, but your commercials on the History Channel App are twice as loud as the program or any other commercial. Since your commercials play all the time it’s extremely annoying.

  Response from the owner

  Tim, we appreciate you for taking the time to leave us a great review! We're sorry to hear our commercials are too loud when you're streaming. We'll be sure to pass this feedback on. Please let us know if there's ever anything else we can do for you.

• N

  NG
  3

  This is a good bank but dont feel comfortable with police coming in here as a customer would be more comfortable without police in there be better if there was no police in the bank when im going in doing some things i need to get done police make a uncomfortable atmosphere as a customer using the bank.

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• K

  Kitty Runge
  5

  This is my local branch & Im always treated with respect & a smile, in fact some of the tellers know my on a first name basis. Plus it’s always nice to see the same people behind the counter. I recommend this bank highly

  Response from the owner

  Thank you for the five star review, Kitty! We appreciate your business and loyalty.

• E

  Elizabeth Chamberlain
  5

  Just moved to Omaha and was looking for a bank. I called several and First National was the one with the best customer service...so I went in to talk to a representative. I spoke, in person, with Mardi Reed. She was efficient, personable and offered me the best plan to fit my needs. I am so glad I found this bank...they make you feel important and not just a dollar sign as you walk in the door. Elizabeth T.

• L

  Lisa Varnes-Rex
  5

  Always polite and friendly I use several branches and I always feel my business is wanted.