FNBO - First National Bank of Omaha S State St, Belvidere

FNBO - First National Bank of Omaha Reviews

• C

  Cody King
  1

  Hey Belvidere, I bank here, and I usually have no issues with my experience. Aside from time and time again having the displeasure of dealing with the fat Hispanic girl with glasses that works here. She insists on giving you a deposit slip instead of just taking your debit card and cash for depositing. "Do your job"! Every other teller there is very kind, and knows I give my card and cash. It has my name and all the information needed to verify a deposit. This very aggravating Woman has never been pleasant in my experience. She must be the manager because she hasn't been fired yet. She also told my wife she'll call the police because she was 15min early waiting for the drive through to open. Like I said "Never Kind".

  Response from the owner

  Cody, thank you for reaching out to us. We appreciate your business and loyalty. We are truly sorry your experience was not to your satisfaction. This certainly isn’t the experience we strive for. We will share this with the branch team and your feedback will be used to help improve our service.

• t

  tmilwy
  5

  I'm the happiest banker I have ever been in all of my banking years. All of the workers there like Angelina go above and beyond to help you. They all deserve a raise in pay & the beautiful Angelina sets the perfect example of how customer service should always be. I'm happy to bank where Free Checking really is free.

  Response from the owner

  Thank you for the 5-star review and trusting us to be your bank! We appreciate your business and loyalty. We will share this with the branch team to let them know to keep up the amazing work.

• L

  Lynn Harvey
  1

  My son banks at this bank and he recently had one of his personal checks fraudulently rendered thru his account. It was not signed and the party that deposited it's bank (someplace inl Itasca) allowed the check to be processed and his own bank first national Belvidere allowed the check to be honored and they have denied his dispute claim and will not return his money. I really don't care about policy number ....blah blah. Neither bank should have allowed this check to go thru. He and I were told by someone named Brooke that the bank can't review every check and transaction that goes through their accounts. This is pretty sad so basically anyone can pass an illegal check through this bank and if it's not caught in the right timeframe or in accordance with policy bla blah blah the too bad so sad you are out that money and guess you better be more careful next time?? REALLY!! Not good customer service first national. This customer will not be continuing with this poor excuse for a banking institution! Shame on you!

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• S

  Suzanne Deck
  1

  I was out of town away from my bank by 2 hours, and I requested the bank to break a $20 for me. They refused because I didn’t have an account there. I explained I was far away from my home bank and they had zero sympathy and were very rude. I will never take my money there even if I moved back to the Rockford area.

• C

  Celadon Debbie
  1

  Horrible- made a deposit did not know an unexpected transaction came thru-never told me I was minus- never got an alert -never got a notice. The transaction was not suppose to come thru anyway. MY POINT BEING IF YOU MAKE A DEPOSIT AND YOU ARE MINUS can they tell you-so you can prevent any other over drafts now they may result. IGNORANT! BESIDES OUT OF WORK DUE TO COVID AND IT IS CHRISTMAS THEY WILL NOT REMOVE THE OVERDRAFT FEE. BANK ELSEWHERE.

  Response from the owner

  Celadon, we're sorry to hear about any inconvenience you may have experienced. We value your opinions, and take all correspondence seriously. We will make sure to pass this feedback on.

• S

  Shry34
  1

  Slowest bank ever. I have to wait 5- 10 mins for someone to acknowledge me. I do not have this bank as my personal use. I get checks from some one that has an account here. I tell him all the time to switch.

• C

  Colleen Learn
  4

  Very sweet workers and a big help to me. Always nice and polite and take the time to get to no you by name.. 4 thumbs up National.. Lol ...Thanks

  Response from the owner

  Colleen, thank you for the positive feedback! We appreciate you taking the time to leave us a review.

• A

  Amy Hippard
  5

  We recently started an account with them. Set up was easy, people were very friendly and very willing to answer all our questions. Appreciate great service.

• M

  Mark Sheeran
  1

  Very unprofessional employees,. I would never recommend this bank to anyone. I experienced the worst banking experience. Very disrespectful.

  Response from the owner

  Mark, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• F

  Filipe G
  1

  Well. Walmart will cash my check. But my bank wont even thou i have an account with them. Very disappointed

  Response from the owner

  Filipe, we apologize that your recent experience with our bank has been frustrating and appreciate you taking time to voice your concerns. We value your opinions, and we take all correspondence seriously. We will make sure to pass this feedback onto our customer experience team.