FNBO - First National Bank of Omaha Towne Center Pkwy, Papillion

FNBO - First National Bank of Omaha Reviews

• C

  Chuck Garland
  5

  Brandon went above and beyond with helping me and my wife with our accounts. We were needing to move social security and VA direct deposits and he provided us with a direct deposit form for each and mailed them out for us, this saved us possibly hours of time waiting on the phone. He was easy to chat with and was very funny, definitely a great experience and a banker I will always come see.

  Response from the owner

  Thank you for the five star review, Chuck! We appreciate your business and loyalty. We will be sure to pass on your feedback!

• D

  Danh Do
  5

  Brandon was extremely professional and helpful. Was able to help me after my mortgage company charged me incorrectly. Quick, fast, efficient service. He went above and beyond. Thank you Brandon!

  Response from the owner

  Danh, thank you so much for your great rating and this kind review! If there is anything we can assist you with in the future, please don't hesitate to reach out to us.

• K

  Kimberly Weis
  5

  I came into the branch to ask about checking and savings accounts as well as a personal loan and rates. I spoke with Brandon and he was a wealth of knowledge; explained everything in a way I could understand and went above and beyond to really help develop a plan unique to my situation. I have been with a credit union for awhile now and after our conversation I will be bringing my relationship to First National and working with Brandon.

  Response from the owner

  Kimberly, thank you so much for the 5 star review. We appreciate your business and loyalty. We will make sure to pass this feedback on to Brandon!

• A

  Aline Lanzourakis
  1

  Today I had perhaps the worst customer experience I have ever had in my life. I pulled into the drive through a few minutes before the bank closed at 1 pm. The open light was on and I was the only car in the Drive-Thru, so I was parked right in front of the screen and tube. I filled out my deposit slip. I rolled down my window to make my deposit to find the screen was black and the shades on the drive-through windows had been drawn. They literally closed right in the process of me trying to make my deposit. By the time I pulled around the front of the bank and attempted to get into the lobby doors, it was only 1:03 pm. Just mnutes later, the bank employees came pouring out the door. Apparently, it is more important to get out of there fast, rather than serve long-term customers. Aline Lanzourakis

  Response from the owner

  Harry, we sincerely apologize for any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• t

  tim post
  1

  Banker i dealt with here was awful!! Opened up an hsa account and she didn’t seem to know what she was doing, has to ask for her to order the debit cards... waited 2 weeks for them to show up, finally called the bank and asked she says “oh you wanted cards ordered?” Waited another 2 weeks finally called a different branch to find out they still never got ordered. Seriously do your job!!!!

  Response from the owner

  Tim, this certainly isn’t the experience we strive for. We value your opinions, and we take all correspondence seriously. We will make sure to pass your feedback on so that we can review.

• E

  Eric Fairchild
  5

  Banked with this bank for many years. Never had much of a problem! 5 stars for consistently being good over the course of about 7 years.

  Response from the owner

  Eric, thanks so much for sharing your experience with us. We hope to see you again soon!

• j

  julia Harris
  4

  Had an issue with a transaction. I called the next day and Miriam took care of it and called me right back. Thank you Miriam. I do appreciate the great customer service

  Response from the owner

  Julia, thank you for the positive feedback! We appreciate you taking the time to leave us a review.

• V

  Victoria McMullen
  1

  Horrible. Michaela was incredibly rude. If it weren’t for other locations I’d completely leave this bank. Also, I was going to open another account but there was only one banker in the whole bank. Sat there for 15 minutes and he had no customer the entire time but still didn’t come and get me. Will not go back here again.

  Response from the owner

  Victoria, we are so sorry to hear of your recent experience. Our team member attempted to call you to help address your concerns and we were unable to reach you. Please give us a call at 1-402-602-2553. Thank you.

• C

  Celia Mendoza (celiz)
  1

  If i could give them zero stars i would. Worst banking service ever. I asked to increase my loan payment i filled out the form inside the branch. They lost it.... i refilled it again and what did they do entered the wrong account # so no payment got processed. Now no one can give me an answer as to what is going on.

• J

  Jeremy Buhl
  1

  Branch still isn't open. Not ok. Also have had card issues here in the past and their customer service people did a poor job of assisting and fixing the issue to my satisfaction. Not even an apology.

  Response from the owner

  Jeremy, we're sorry to hear about any inconvenience you may have experienced. We post regular updates about the status of our branches to our COVID-19 page at https://www.fnbo.com/pages/coronavirus-updates/. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.