FNBO - First National Bank of Omaha W Oak St, Fort Collins

FNBO - First National Bank of Omaha Reviews

• M

  Michael Kreisberg
  1

  FNBO Management took no responsibility for errors totaling $1000.00 Instead puts the blame on computer software. I have had 3 accounts open for 12 years of business and personal banking, Bank Management was quick to let me know that . "this would happen at any bank & that there is not much we can to do to protect my money " . I will update this post as this issues unfolds .

  Response from the owner

  Michael, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• R

  Ryan M
  1

  They won't send me a bank card and I asked for my account to be closed last week and they still haven't done it. I also got over $1,000 in fees due to being unable to use my business card and manage my money correctly. I put in a complaint with the BBB and they never replied. Unacceptable.

  Response from the owner

  Ryan, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. Please give us a call at 1-800-642-0014 for assistance.

• K

  Kyle Traff
  2

  I really enjoyed my first visit into the branch, and seems like a reputable bank in Fort Collins, but my online banking/customer support experience was pretty bad. I spent about two months trying to setup online banking. Customer service set me up with three different accounts, none of which ever actually gave me access to online banking. They also lost the paperwork I sent them in the mail.

• M

  Martin G. Gardner
  1

  Fraud prevention and recovery methods are extremely risky. If someone gets ahold of your information and steals money from your account while you're banking with first national bank: be prepared to never see it again.

• G

  Girlpower
  1

  Horrible terrible banking services ever put account on hold without letting your know by call or email closed my account went somewhere else better business not worth dealing with this company worthless useless services ever.

  Response from the owner

  We're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• S

  Susanne Cordery
  3

  Paid off the loan, asked how to get the title , had a bit of a run-around. Branch manager contacted me and really listened..

  Response from the owner

  Susanne, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.

• J

  Jake McFarland
  1

  Absolutely the worst banking experience I have ever had.

  Response from the owner

  Jake, we are sorry to hear about your recent experience. Customer service is very important to us and we appreciate you taking time to voice your concerns. We would be happy to discuss any concerns with you. Please let us know if you need any assistance at 1-800-642-0014.

• M

  Marla Swanson
  5

  Always receive excellent service in a timely manner. Very friendly and courteous staff.

  Response from the owner

  Thank you for the five star review, Marla! We appreciate your business and loyalty.

• L

  Lando Searles
  5

  Been a great bank, highly recommend

  Response from the owner

  Thank you for the five star review, Lando! We appreciate your business and loyalty.

• N

  Nikki Paulson
  1

  Not even worth one star don't ever go here bad bad idea keep away from this bank from he'll!