FNBO - First National Bank of Omaha Metcalf Ave, Overland Park

FNBO - First National Bank of Omaha Reviews

• M

  Mint Flavor
  5

  Monica is one of the best employee this bank have. Customer service at its best....even after hour when the bank is closed; when she was getting out after finishing up her shift to go home on April 04, 2019...I (Taxi driver) pulled up with a customer (a Senior citizen) @5:05pm. With no hesitation She pretty much went back to help the Senior citizen with his needs. She didn't have to do that. But her kindness was noted. Thank you for making that exception for the senior citizen. ZTrip Taxi Driver respects that move.

  Response from the owner

  Thanks, Mint! We appreciate the five star review and you for taking the time to leave it. We will be sure to pass on your feedback!

• C

  Cassandra Wilson
  5

  Love this bank, and especially this location. Everyone is so friendly and kind, as well as very patient. Monica is amazing! She has helped me out so much. Best bank ever! Love this place!

• C

  Crazywelderthings
  1

  This location has good customer service but the actually banking company is ridiculous. I'm glad I switched to CommunityAmerica over this company they wanted 1 year of me trying to build credit and CommunityAmerica did more for me in 2 months than First National Bank could in a whole year. I would never recommend First National Bank.

  Response from the owner

  We’re sorry to hear about your recent experience and appreciate you taking time to voice your concerns. We will make sure to pass this feedback onto our customer experience team.

• J

  Julie D
  4

  We have been banking at this branch for 20+ years. We love these people. They are helpful, and nice.

  Response from the owner

  Julie, thank you for your feedback and being a valued cardholder!

• h

  hitman 10
  4

  Love the staff but they close to early every day. My old bank was open till 1 on Saturdays, 630 on Payday Friday and 6:00 during the week.

• L

  Laura Milligan
  5

  Jessica is the absolute best. Everyone should bank here! Best bank ever! Please give Jessica a promotion for her eagerness to help!

  Response from the owner

  Thank you for the five star review, Laura! We appreciate your business and loyalty. We will be sure to pass on your feedback!

• K

  Katie Rosenlund
  1

  Don’t get a car loan here. My car was stolen and they were unwilling to work with me while insurances worked through their process. I still needed to make monthly payments on a car I didn’t have even though my insurance was about to cover the remaining balance on my loan.

  Response from the owner

  Katie, we apologize that your recent experience with our bank has been frustrating and appreciate you taking time to voice your concerns. We would like the chance to look into this. Please contact us at 1-888-980-5840, so we can address your concerns, and look into this further.

• A

  AGB
  5

  I have had the best luck with this bank. Monica garcia could not be more helpful, knowledgeable and kind.

  Response from the owner

  Thank you for the five star review, Grace! We appreciate your business and loyalty.