Florida Credit Union Nw 43rd St, Gainesville

Florida Credit Union Reviews

• K

  Kimberly Sams
  5

  I would recommend flcu to everyone Bradley Martin in Member services was very kind and patient and answered every question that we had! Excellent customer service so if you have any questions Bradley is who you go see!!!

  Response from the owner

  Thank you Kimberly for your kind words about Bradley!

• j

  jake mobley
  5

  Florida credit union provided me with excellent service when I needed help and I had the best experience of how customer service should be, while working with Representative Sophia Brucker I witness excellent at work!!

  Response from the owner

  Thank you for taking the time to leave a review, Jake! We always appreciate feedback.

• A

  Alanta Yopp
  5

  HECTOR THE CONTACT CENTER GUY HE WAS A VERY HELPFUL GUY AS SOON HAS HE ANSWERED THE CALL. VERY KIND ANY QUESTION I HAD IT WAS "NO PROBLEM" MS. JACKIE MS. HILARY MS.SULLIVAN MR. HECTOR THANK YOU BECAUSE PEOPLE LIKE YOU GUYS MAKE IT EASY FOR FRUSTRATED PEOPLE LIKE ME I APPRECIATE THE GREAT EXPERIENCES !!

  Response from the owner

  Thank you for your review!

• J

  Jay Dalaw
  5

  Ms Crystal, was a fantastic agent. Thank You for you help and time helping me with my issues.

  Response from the owner

  Thank you for your review, Jay!

• L

  Lonnie Keller
  5

  My wife and I decided to purchase a boat so we turned to FLCU for the financing. Our loan officer for this transaction, Mr. Massin Cohen, proved to be the most patient, professional and efficient individual I've conducted business with in years. Not only did he get my approval completed to funding once, but twice because I changed my mind. After several hurdles I raised he never once showed frustration or anger, just kept on going without complaint. In my line of business them traits are nonexistent and it was an absolute pleasure doing business with he and the 43rd Street team of FLCU. I look forward to doing business with him again in the future as well as referring him to friends and associates.

• E

  Emma Hunter
  1

  The drive through lady name Mrs.Joan took 40 minutes to take my transactio. I had to go inside while being 9 months pregnant and I was in pain, the gentleman on the inside took my transaction less than 5 minutes. Joan need to retire or find another job that suits her. She didn’t know anything about her job.

  Response from the owner

  Hi Emma. We're sorry to hear about your experience and we'll be sure to let the branch manager know for the future!

• B

  Bethany Addington Darius
  1

  Stopped in urgently needing quarters to inflate a flat tire. I gave the teller a $10 bill and asked if I could exchange for a roll of quarters. She threw her hands up, gave the bill back, and asked “Are you even a member with us?” It was a very simple and reasonable request, and her response turned it into an embarrassing situation. Certainly will not be doing any more serious business here.

  Response from the owner

  Hello Bethany. We are so sorry to hear about your experience and would like to hear more about this incident. Please reach out to us via email at [email protected]

• A

  Andrew Daoust
  1

  I am a Military Member and had dealt with over a dozen banks in the past 8 years. Florida Credit Union is one of the worst. I prompted for help with an existing account and was never able to get a hold of anyone for one week. I attempted to leave a call back and never received one. I called one loan department and they put me on hold. I called another and explained my situation and she cut me off and asked for my account number. The rep was rude and when I asked for a confirmation email she seemed bothered. So with the 2 people I spoke with today I have learned one thing, Florida Credit Union has reps that don’t care for customers and are the rudest of all reps that I have dealt with and provided little to no help. I would strongly advise to go with another bank that has high ratings in customer satisfaction.

• R

  Rebecca Hogsed
  5

  Florida Credit Union has provided excellent service for my commercial account. Their staff is always willing to assist with questions and goes above and beyond to ensure my happiness. Thank you Mr. Moses and Mr. Schmidt for all of your help!

  Response from the owner

  Hi Rebecca! Thank you so much for your review. We appreciate your business and will aim to continue to provide you with excellent service for many years to come!

• L

  La Joy Evette Morris
  5

  The staff are courteous and very helpful. They didn't seem frustrated are bothered by my request. I met with, Derrick Hardin, he was very professional, even though we had casual conversation about life. I was pleased with his mannerism and the way he explained what he could do to assist me. Great service!

  Response from the owner

  Thank you! We absolutely try to have the best customer service and it's always our goal to make our members feel welcome and like family. Needless to say, we are so glad to hear you are satisfied. We'll let Derrick know he made such a positive impact on you.