Flagstar Bank Home Loan Center N Tatum Blvd, Phoenix

Flagstar Bank Home Loan Center Reviews

• K

  Kyle Lorditch
  1

  Absolute WORST bank I've ever delt with. March of last year we has a small fire in our kitchen. My local State Farm insurance agent took care of everything super quick and got me the check. I sent it to flagstar to have signed and sent back to me so I can have the damages repaired, and I still haven't released the check to me. I have sent them all of my paperwork from the insurance multiple times, the insurance company themselves have sent it and still can't get the check. They're asking for additional paperwork, that the insurance company hasn't even heard of. We just bought a new house and can't sell this one until the damages are repaired. From here on out they can talk to my lawer..

  Response from the owner

  Kyle, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• A

  Amy Williams/98
  1

  This has been the worst experience ever trying to get a hold of a supervisor or a contact person. We will be moving our mortgage from there, and moving it to Fifth Third Bank.

  Response from the owner

  Thank you for giving us another opportunity to address your important concerns, Amy. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, we ask that you reach out to our Loan Servicing professionals at (800) 968-7700 during the below times and they can help work to resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• T

  Trudy Ackerman
  1

  Terrible customer service, they harassed me since they took over my loan. If I could afford to refinance again with someone else I would!!!!!

  Response from the owner

  Trudy, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (855) 323-8599 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

• K

  Kmb Ben
  5

  Awesome lending bank. During this uncertain time. They are very understanding and have helped us get thru. Thank you.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• N

  Nathan Grinder
  1

  Takes 6 months to try to get refinance completed. Horrible service.

  Response from the owner

  Nathan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (855) 323-8599 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET