Flagstar Bank Chestnut Plaza Dr, Fort Wayne

Flagstar Bank Reviews

• J

  Jyothi Venkat
  1

  I am having a miserable time dealing with the people who work there. They dont call back. They have no clue what is happening with transactions at their bank. They talk like the customer is a fool. I am looking to cancelling my accounts and taking my business elsewhere.

  Response from the owner

  Jyothi, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Michael Dagle
  5

  Benard was extremely friendly, knowledgeable, helpful, and quick. I would definitely use him for any further needs from Flagstar.

  Response from the owner

  Thank you for sharing your experience with us, Michael. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Benard. We will be sure to let him know. It was our pleasure serving you and we hope to see you again soon.

• D

  David Strader
  5

  ATM is great. Easy in and out. Nice people to work with.

  Response from the owner

  David, we appreciate you taking the time to leave us a review and understand your frustration. Our team is working to figure out a solution that ensures a more positive experience for you going forward. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution. We look forward to continuing to provide you the quality service you deserve.

• W

  William Bourne
  5

  I have nothing but stellar performance from the nice and friendly people who great with a smile every time. My relationship banker, Stephanie Dail is available and helps me with any issues or matters that I need attending. A whole different attitude than Wells Fargo where they were constantly badgering my wife to switch checking accounts! I love Flagstar.

  Response from the owner

  Thank you for sharing your experience with us, William. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• C

  Claudia E. Huezo
  3

  They are really nice and explain everything well but I asked to open a second account and have not received my new card yet. I’ve called several times and no one answers, I’ve even left a voice message a couple of days ago and they have yet to call me back.

  Response from the owner

  Claudia, thank you for taking the time to provide your feedback. We understand your frustration and would like to help. Please reach out to us at us at (888) 248-6423 during the below times to speak with a representative. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• T

  Tim Grissom
  1

  I wanted to access my safe deposit box. I had a clear understanding and was agreeable to the necessity of wearing a mask and limiting exposure. They gave me an appointment time and, while on the phone, asked me questions relative to possible Covid exposure. We recently returned from Florida and this resulted in having to call me back after consulting with the manager. You have to understand that the case rate in the county in Florida in which we live and the case rate of Covid in the county we live in in Indiana is less than the county in which the bank branch sits. After I arrived, I had to fill out a form (same questions asked over the phone but included my occupation?). The form had several significant errors - state Michigan vs Indiana, if I traveled from or thru a state that had declared a state of emergency (48 states and the federal gov’t have declared an emergency). I commented on the errors on the form. I crossed out/fixed errors on the form. Signed it. The manager approached me about my complaints regarding the form. He argued “it was for my safety” and that it was a company form, “not his form”. I guess the employees with Flagstar have no ability to suggest changes in procedure or process. The whole experience reminded me of the transition from Wells Fargo to Flagstar. “ Not my problem. Complain to corporate.“ In my prior life, I worked in an environment where employees were enabled/encouraged to suggest changes in procedure and process. That is safety.

  Response from the owner

  Tim, we apologize that our service did not meet your expectations. We value customer feedback and are working toward making sure you have a more positive experience with us going forward. Please reach out to us at (888) 248-6423 during the below times with any comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• D

  David Fruchey
  5

  We had a suspected case of fraud on our checking account. The people at the local branch were very helpful in getting a our account transferred to a new checking account.

  Response from the owner

  Thank you for your kind words. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• d

  david ohler
  1

  Wow, standing at customer service. Ignored, eye to eye contact made with 3 different bankers. Can't believe this.