Flagstar Bank Orion Rd, Rochester

Flagstar Bank Reviews

• S

  Sheila Werner
  5

  This is the absolute best bank ever. The employees all know me by name, are so helpful and friendly. We did our home loan through them, and have no regrets. All of our personal accounts and busy accounts are through them. I would HOGHLY recommend

  Response from the owner

  Thank you for sharing your experience with us, Sheila. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• A

  Angela Fortino
  5

  Keith at Flagstar was great to work with on my refi. I did my original loan with a mortgage wholesale company was was very impersonal and transactional (and it turns out more expensive...!) Keith was just the opposite. He took time to go into detail on my options. Keith has a great sense of humor and very knowledgeable. He was able to secure a great rate and we are now paying the same amount a month as our old 30 yr loan but now we are on a 15 yr at 2.5%. The savings he's made happen are going to help us achieve our long term goals. Bank and fiance with Flagstar!

  Response from the owner

  Thank you for sharing your experience with us, Angela! We work hard to provide quality customer care and are happy to hear you had a positive visit with Keith. We will be sure to let him know and hope you'll contact him again for any home financing needs you may have in the future.

• T

  Trevor van Loosbroek
  5

  Always incredibly helpful, Thad is absolutely terrific. They have coffee and candies if you need a little something to hold you over while you're waiting. The atm is open 24-7. If I had to leave a complaint it would be that the office hours are pretty tight, not a large window of time at all, particularly in the afternoon. However, the hours are fairly standard for a bank.

  Response from the owner

  Thank you for sharing your experience with us, Trevor. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• L

  Lindsay Lewis
  1

  I would give them 0 starts if i could. They are so rude and not helpful at all! EVERYTIME i bring A check they want to put a hold on it but i take It else where and it’s cashed right away. They make it inconvenient to bank with them since I pass this location four times daily and they refused to help me yet I go to the Sashabaw location and telegraph and their excellent the manager here shouldn’t even be a manager of a McDonald’s let alone a Flagstar Bank ! The rudest people I’ve ever encountered!

• A

  Antoine Lowery
  1

  Worst bank ever they hold your money will not recommend 👎

  Response from the owner

  Antoine, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 dur ing the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.