Flagstar Bank N W Ave, Jackson

Flagstar Bank Reviews

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  Shannon Pettry
  5

  Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!

  Response from the owner

  Thank you for sharing your experience with us, Shannon. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

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  Sherrill Whittern
  5

  I was pleased to discover how quick and easy it was to open an account at Flagstar Bank. The people there were very friendly and I have already received my first checks.

  Response from the owner

  Sherrill, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  Jessica Steller
  4

  The teller's are always friendly and helpful with my daughter and myself whenever we go in. Maureen, the manager, is a SUPERB example of what an excellent bank manager should be, Flagstar is lucky to have someone like her representing their company. I will bank with Flagstar the rest of my life!

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  Kevin McClain
  4

  Hours used to be better, but the tellers aren't just tellers... They're cross-trained in all sorts of things like loans and new accounts. If you like one person in particular, you can deal with them for pretty much everything in banking.

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  Leeander Watkins
  1

  I was miss lead when I opened the account the lady asked me how I heard about flag star I told her about the flier I received about opening up an account and receive 250:00 but she didn’t ask for the flier and she didn’t apply it either she tricked me me into believing that she was going to do it .

  Response from the owner

  Leeander, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

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  Steller Apiaries
  5

  Have done personal and business banking with them for nearly a decade, not only do I like the bank, I like the employees that represent that branch. They're always helpful courteous, and very knowledgeable about the many services they offer.

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  Jamie Fagan
  1

  Opened my account with free checking now they Want to charge me for checks. 😡😡