Flagstar Bank W Grand River Ave, Detroit

Flagstar Bank Reviews

• C

  Cr V
  2

  The staff is no problem, but the bank's policies are arcane and from last century. Depositing a two-party GOVERNMENT check should NOT be difficult nor impossible! Any bank that gives you a hassle about ACCEPTING money is in the wrong business.

  Response from the owner

  Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• D

  Derrick Stinoski
  5

  Courteous staff when I bank inside. I live near grand river and the ATM has NEVER ONCE been broken. Always works for me. More than likely, it’s “BROKE FOLKS” trying to get money from the atm, not a BROKE ATM.

• D

  Dennis Fox
  1

  I reported a stolen card on March 9. 2019 to card services. On Monday the 11th I filed a report at the bank. I am still trying to get my money credited to my account. Flagstar has lied about the call and the in bank filing. I have requested copies of paperwork regarding these issues. There has been no reply. Now 8/4/2019 I recieved a letter that I must resolve the issues with the merchants in dispute myself. I never had a problem with disputed claims until I moved to Detroit. I believe Flagstar is redlining and discriminating.

• B

  Bryce Richards
  1

  Easily the worst mortgage bank I have ever had, and would give them 0 stars of I could. Sadly my mortgage was sold to them, so I didn't have an option. My rates are 3.75 and 4.125 on the 2 mortgages that were sold to them, and I am honestly considering refi'ing with another back just because I HATE this bank that much! They move at a snails pace, they are out of Fannie Mae and Freddie Mac guidelines and I hope they get investigated. I am on day 40 of trying to drop my PMI, and I even sent in my $800 check for the appraisal the first day they allowed me to request the drop PMI. That's right... I sent a check in the mail because this company is so out of date they don't accept Credit Cards and deal everything through standard mail. This doesn't even take into account the 3 months it took to have a simple name change and add a 3rd party user on the accounts. THE WORST!

• C

  Charisma Hudson
  5

  Nigerian was very helpful, nice and professional! Glad to be a customer.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• T

  Trey Smith
  1

  The atm is always broken and there are no other atms in Detroit.

  Response from the owner

  Trey, we appreciate you taking the time to leave us a review and apologize that this ATM was out of order during your recent visit. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution.

• k

  kyshawn Wilder
  5

  Great service and she was very nice and professional.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• K

  Katie Brown
  1

  So rude!!!! Would not even help me print out my statement. Do not go here

  Response from the owner

  Katie, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.