Flagstar Bank Washtenaw Ave, Ann Arbor

Flagstar Bank Reviews

• C

  Christina Nielsen
  1

  Please do not waste your time signing up for any sort of bank promotion with this Flagstar. I opened an account back in November and called multiple times making sure I met the requirements for the promotion. 90 days has came and went with the advertised requirements being met, and I still do not see the cash deposited. I finally call the branch today to see what is going on, as it has been months, but they gave me a runaround answer explaining how I suddenly did not meet the requirements. Incredibly disappointing, and to top it off, they shared that their reason they could not still move forward with the deposit is that they closely monitor their customers accounts to meet the requirements. Interesting that if they were doing so, they could have reached out before I didn’t meet their “additional requirements”. VERY POOR customer service.

  Response from the owner

  Christina, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• E

  Emily Black
  5

  This bank is so friendly and amazing. I never have any troubles whenever I go in there. They give me accurate answers and explain things well. They are also quick in what they do, and dont have you sitting or waiting for somebody to help you. I also feel safe as far as security goes. They have a different level of security than most banks/branches and it makes me feel safe as a customer. I would highly recommend this particular branch.

• B

  B By
  1

  Cant get any slower service..waited over 15 mins for thw car in front to get service and then another 20 mins on us..OMG..we were just changing $20s into singles..not a big deal.????

• J

  Jerry Catanese
  5

  Opened an account, everyone very nice, helpful. Got call backs and good customer service.