Flagstar Bank W Western Ave, South Bend

Flagstar Bank Reviews

• S

  Seriously Sickened
  1

  I just I just opened a checking account and they had NO MANAGER for this store. Apparently the Hispanic lady helping me open my account was substituting from another store and messed up and didn't send my debit card because she was too busy screaming in my face at other Hispanics walking in the door talking in Spanish and she wasn't paying attention to my situation and she told me I would be getting my new debit card in 7-10 business days but it's been 14 and I still haven't received it. Apparently after calling another store they said she NEVER EVEN SENT IT!!!! I've never dealt with such horrible customer service by a manager of a bank dealing with my hard earned money. Don't expect to get a debit card for a month going with this bank.

  Response from the owner

  We apologize that our service did not meet your expectations. We value customer feedback and are working toward making sure you have a more positive experience with us going forward. Please reach out to us at (888) 248-6423 during the below times with any comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• J

  Jacqueline Bishop
  1

  This branch has thee worst customer service ever! They refused to notarize a document for security discretion which is an inconvenience to the customer in which i believed to be just as important! I've ordered 2 new debit cards since Covid hit, no new card. They're pretty much useless at this point. Flagstar needs to close or go back to wells fargo! Thunbs down for western branch very bad service. They just lost a customer.

  Response from the owner

  Jacqueline, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• K

  Kita B.
  5

  I have not had any troubles with Flagstar thus far it has been easy to access my information and the staff when I opened up my checking account was very helpful and friendly.

  Response from the owner

  Kita, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• E

  Erica Aguilar
  1

  This is for flagstar in general, nothing to do with the western branch. It has been one nightmare switching from Wells Fargo to flagstar. Can’t get through their lines, have to wait 3 hours to get anyone and then they still can’t help you. Can’t even get access to my account at all besides going to the atm to windraw.

• S

  Shane Chandler
  5

  I was very happy, the manager was a very great helper, he let me know that there was an app so I could check my balance at any time

  Response from the owner

  Thank you for sharing your experience with us, Shane. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• A

  Ariyan White
  1

  If I Could Give This Bank 0 Stars I Would . Not Able To Acess Anything About My Account Only If I Go To The ATM, Hours Of Wait Time For Customer Service, Everything Just Been Hell! Looking For A New Bank Currently

• S

  Scott Reed
  5

  Great service! Team is very helpful and manager went above and beyond.

  Response from the owner

  Thank you for sharing your experience with us, Scott. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• A

  Abbagail Miller
  1

  DO NOT BANK HERE IT IS AWFUL AND THE PEOPLE ARE WORSE

  Response from the owner

  Abbagail, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• s

  sharon wells
  5

  Was a great experience for me everyone was so pleasant

  Response from the owner

  Thank you for sharing your experience with us, Sharon. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• R

  Rhonda Campbell
  5

  My bankers were very efficient and helpful!

  Response from the owner

  Thank you for sharing your experience with us, Rhonda. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.