Firstmark Credit Union N Loop, San Antonio

Firstmark Credit Union Reviews

• C

  Crystal Woods
  5

  After having a couple of frustrating issues come up with FirstMark, Priscilla at the Legacy location took care of matters and set everything straight. I greatly appreciate her understanding why I upset and taking the time to research and resolve the problem. No bank or credit union is perfect, but it's people like her that keep members/customers loyal and coming back. She deserves a raise! I was not in a great mood when I talked with her, but she was extremely professional and kind and in the end, I'm sure we will have a great relationship for a long time to come!!

  Response from the owner

  Hi, Crystal! It's unfortunate to hear about your initial issues, but happy your experience turned around. We look forward to your long-standing membership. Thank you for choosing Firstmark Credit Union!

• L

  Lourdes Castruita
  5

  I had an incredible and satisfactory experience with Ms. Rosaura Sagredo. Her attention to people is like none other and is always attentive to helping others as much as possible. She is a professional and efficient worker who sure knows how to make you feel at home. I highly appreciate everything she has done for my family and I and we couldn't ask for better customer service from someone!

  Response from the owner

  Hi, Lourdes. We are so happy to hear of the experience Rose provided to you on your last visit. Thank you for sharing and being a Firstmark Credit Union member!

• R

  Ramiro Terrazas
  5

  Alice Perales was great very patient and professional. Great customer service.

  Response from the owner

  Hi, Ramiro. It's great hearing Alice was able to provide you with the service you needed. Thank you for being a Firstmark Credit Union member!

• B

  BELL
  5

  Maria, was very informative and thorough with my account changes.I am not very computer savvy, yet she was calm and made me feel comfortable asking basic questions. THANK YOU-Isabel Rodriguez

  Response from the owner

  Hi, Isabel. Your review is much appreciated! We are happy you received the level of service mentioned and answered all of your questions. Thank you for being a Firstmark Credit Union member!

• P

  Pete Ballard
  5

  Alice P is very efficient and professional. Refi on one vehicle and plan to do a second in January.

  Response from the owner

  Hi, Pete. Glad to hear your refinance was efficient and professional. We hope to see you again this month for your second auto refinance! Thank you for choosing Firstmark Credit Union.

• D

  Daniel Munoz
  5

  Firstmark Credit Union has always been there to help me when I needed it. Though Covid and Snovid, they were able to assist. I recommend that you give Firstmark a chance if you're looking for a Credit Union. Thank you Firstmark and thank you to your team for always going the extra mile for your members!

  Response from the owner

  Thank you for the exceptional review, Daniel! It's our goal to assist members to the best of our ability. We appreciate your continued membership with Firstmark Credit Union.

• G

  Gina Carter
  5

  Professionalism from the moment walking in the door! Greeters…what a nice addition to an already great facility. Special thanks to Melina C for making our visit stress free!

  Response from the owner

  Hi, Gina. It was great assisting you at our Legacy location! We are glad you enjoyed our newest financial center with member service to match. Thank you for being a Firstmark Credit Union member.

• K

  Kendra Lewis
  3

  SLOWEST DRIVE THROUGH SERVICE EVER! There are only 2 drive through lanes at this location and it seems that there is only one person working the drive through at any time. The tellers are friendly and courteous enough, but be prepared to WAIT a significant amount of time for drive through transactions.

  Response from the owner

  Hello, Kendra. We apologize for the long wait time you experienced on your recent visit. Please share more of your experience and phone number at [email protected]. We will have a manager call to discuss this visit to see how we can improve going forward. Thank you for your review.

• A

  Alexis Lowe
  1

  What are they hiding that they are unwilling to post or let you call the branches directly. I have spent more than 3 hours on hold (and that is just today) trying to get their mistake fixed. It is still not fixed! I have already gone to the inconvenient location once and sent an hour there (there are not any convenient ones anymore because they closed them and are not open on the weekends)

• L

  Leighann Williams
  5

  Staff was quick and friendly, very informative and professional.

  Response from the owner

  Hi, Leighann. We appreciate your feedback and five-star review. Thank you for being a Firstmark Credit Union member.