First Texas Auto Credit Fritz Dr, Coppell

First Texas Auto Credit Reviews

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  pat cummings
  5

  Rachael is fantastic ext 121 she is a pleasure to work with, don`t loose her!! Great customer service skills, I do customer and I know! I only hope one day I can meet her in person!

  Response from the owner

  Mr. Cummings, Thank you for the great review!

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  Dwight Bryson
  5

  After paying my SUV off,just wanted to express that my experience with First Texas Auto,has been one of the best in having a auto finance. The customer service was awesome. Thank so very much.

  Response from the owner

  Mr. Bryson, Congratulations on paying off your loan! That is a great accomplishment. And thank you for the caring words about the service we provided you.

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  Emilio Martinez
  5

  I had heard a lot of negative complains about this company. But when I needed someone to work with me on financing my vehicle with my screwed up credit, they worked with me. And it's been about 8 months now, and I have nothing negative too say. They have worked with me, they have already provided some excellent customer service.

  Response from the owner

  Mr. Martinez, Thank you for the 5 Star review!

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  Mercedes Madison
  1

  Love the company but My account manager is very rude. I believe her name is Sharisse. I plan on leaving another review from my other google account every month I have to deal with her and her smart month. She is bring this good company down.

  Response from the owner

  Ms. Wright, I tried to locate your account to call and discuss your review; however, we do not have a Lauren Wright listed on any of our current or closed accounts. Can you please call us at 469-637-0101 and ask for Kevin the GM. Thank you.

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  Ranatta williams
  5

  Miralva! I love her she is the best! She is always very helpful and understanding. Customer service is always excellent! Thanks First Texas Auto Credit!!

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  Demetra King
  1

  I was "initially" financed by this company via AutoFlex Direct. I was given a later pay date by the dealership salesperson who said that the bank "would work with me" regarding the due date. I called a week after receiving the car to inquire about the due date as it was different in the paperwork vs. what t he sales Rep told. I initially spoke with Brenda who made sure to let me know that their bank was "doing me a favor because other lenders refused to approve me". After that they passed my contract over to Joe who was not pleasant at all and informed me that my contract had to be "finalized" before any due dates could be changed; I completed everything that he asked of me and was waiting for the welcome package which would let me set up autopay. I called Joe again to check the status of the finalization and to inquire about the due date once more. He said he would NOT be changing the due date with no explanation as to why. I just agreed and said that was fine. After speaking to Brenda and Joe who were incredibly rude, I was not able to get the due date changed and my loan was DENIED after changing my insurance policy (which incurred an additional $150 fee). When asked why I was denied, Joe replied "Because you requested a due date change!" Horrible.

  Response from the owner

  Ms. King, I have tried to reach out to you several times. I'm sorry you felt you were not given the best service. I reviewed your loan application and one of the requirements that was not met was maintaining full coverage insurance. For us to process a new loan, full coverage insurance must be obtained which is required by the state. I do apologize that we were unable to do business with you.

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  tanisha p
  1

  I am at lost for words. I ran into a situation and reached out via email due to not being able to take calls while at work. Provided a date when I would be able to make my payment to Chassity and never heard back just kept getting calls. Tried to log in and make a payment and they had locked me out. Tried emailing Julius and nothing. Them came and took my car after about 2 weeks of being late and then I called to see what I could do to recover it, he rudely told me you’re not getting your car back without any other explanation, told me to take my keys to tow yard to pick up my belongings and ended the call. Not even 30 days late and this is what I got!

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  Jessica Flores
  5

  Every time I have called everyone has been very helpful. Today Elizabeth was my agent and she went above and beyond to help me make my payment. Being that I work in customer service I appreciate when I call somewhere and I feel valued and not like I am a hassle. Thanks Elizabeth.

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  cj robinson
  5

  Oh my advisor Mr. Robertson is very great and Understanding if I have any questions or concerns He is always Willing to address. I love first Texas auto credit _chekeria

  Response from the owner

  Thank you for the awesome review, it means a lot to us.

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  Derrick Hines
  5

  Big thanks to Brenda Rosas! I had some questions about my loan. She provided answers by breaking it down in terms I could understand. She offered really good honest advice that will stick with me for a long time. Thanks Brenda!