First State Bank of St Charles Reviews
I searched through a lot of mortgage brokers, credit unions and banks looking for the best rate. Brad was able to get me the lowest rate by far. The service you get from him is exceptional as well. Any questions I had were answered immediately. He made the process very simple and we were able to close on our house without any issues. Next time around I just plan to go straight to Brad and not even bother with any other lender.Response from the owner
Thank you so much for your kind words, Ben. We really appreciate you taking the time to share your experience with us. Brad and our entire home lending team take pride in providing exceptional customer service. Please let us know if we can assist you in the future.
Update: I am amending my review, as the bank really stepped up to the plate to assist our small business with the PPP program. Service was excellent and once I brought up the issue it was resolved quickly.Response from the owner
Hello, Kai. Because of privacy regulations, we can’t discuss the specifics of your recent experience with First State Bank in this forum. However, we are committed to providing exceptional customer service and we take your comments very seriously. Please reach out via email ([email protected]) or phone (636.940.5555) so we can look into this thoroughly.
I was having an issue with my debit card; went to the bank and twenty minutes later it was resolved. Wonderful workers.Response from the owner
We are glad you found our bank team so helpful. We take pride in providing exceptional customer service and a full portfolio of banking products. Please let us know if we can be of service in the future.
I have been using First State Bank for years and I love everything about them the people that work there are very friendly and always willing to help.
See Cathy Struckhoff for your banking needs. Wonderful person!Response from the owner
Thank you, Joseph. We are glad you found our bank team so helpful, and we will be sure to let Cathy know you appreciated her attention to detail. We take pride in providing exceptional customer service and a full portfolio of banking products. Please let us know if we can be of service in the future.
We have done business there for over 50 years. What more can I say.
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