First State Bank Mortgage W Clay St, St Charles

First State Bank Mortgage Reviews

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  Sarah Chadbourne
  5

  Matt is professional and friendly. He was always available for questions, even on a Saturday afternoon, and was quick to get answers. He led us every step of the way so we always knew what was next. He went above and beyond to make sure we were satisfied. We are incredibly happy with his service and highly recommend him for all of your mortgage needs!

  Response from the owner

  Sarah, thank you for the glowing review! We are happy you chose First State Bank Mortgage for your home lending needs. Please let us know if we can be of service in the future.

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  Sharrice Reece
  5

  Every decision we make either moves us closer to our destiny or takes us farther from it. Russ took out the time and move us closer to our destiny to build a future for our Daughter and for That WE'RE forever Grateful for Russ Bray the Best to ever have done it.

  Response from the owner

  Sharrice, thank you for the five-star rating!

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  Dustin Bosson
  5

  Matt and Betsy Maassen have made our mortgage process such a breeze. Great people and we value the relationship we have built. Thank you.

  Response from the owner

  Dustin, we are happy you chose First State Bank Mortgage and the Maassen's for your home lending needs. Please let us know if we can be of service in the future.

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  Kevin Lacey
  5

  I wish I could give infinite stars. Matt and his team were very helpful and gave ABOVE and BEYOND service. This was my first home purchase and He was like an old friend to work with and did everything he could to make the process as smooth as possible and he found me the best possible rate out there. He answered all of my calls promptly and had answers to every single quesiton I had.

  Response from the owner

  Thank you for the stellar review, Kevin! We are so happy your experience with our home lending team went so smoothly. We love providing great service to customers like you.

• K

  Kelly Timmerberg
  5

  We were referred to Don from a mortgage broker we had used for years. We had two investment properties that our regular broker was unable to obtain a good interest rate for because they were investment properties. Don was able to get the paperwork moving right away. Owning many properties we typically run into problems with people understanding our financial portfolio. Don made the process very simple. We filled out the application online. Uploaded some documents and that was about it. We were able to bring down the interest rates substantially on two loans saving us thousands of dollars. I would highly recommend him. Thanks Don!!

  Response from the owner

  Kelly, thank you for the glowing review! We take pride in providing exceptional customer service and we will be sure to let Don know you appreciated his attention to detail. Please let us know if we can be of service in the future.

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  Fernando Mena
  5

  Russ Bray Senior Loan Officer made the whole process super easy to understand, smooth and had a lot of patients to answer my questions etc. He really took care of me and I do appreciate that. I hardly recommend him.

  Response from the owner

  Hello, Fernando. Thank you for voicing your experience with Russ and First State Bank Mortgage. We are happy you are satisfied with our services and please let us know if we can provide any further assistance.

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  Jesse Gromer
  5

  Matt's communication any time I had a question or concern throughout the process he made time to listen offer advice or find an answer.

  Response from the owner

  Jesse, we are so glad that Matt was able to assist you. It is our goal to make the home lending process as easy as possible!

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  Reape Denise
  5

  Russ Bray is very knowledgeable about the loan process, he really has all the answers! Very personable and will go out of his way to get the job done. I would recommend him to everyone!! I have used him for closings in the past and will in the future! Thanks Russ!!!

  Response from the owner

  Thank you for the kind words. We’re so happy your experience with First State Bank Mortgage went so well. Russ and our entire team love providing great service to awesome customers like you!

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  Scott & Laura Kemp Realtors
  5

  We had an opportunity to meet Russ about 4 years ago- and he has been absolutely GREAT to work with! He is extremely knowledgeable & experienced. Russ has great communication skills and a variety of loan products to meet any clients needs. We HIGHLY RECOMMEND Russ Bray!

  Response from the owner

  Thank you Scott and Laura for taking the time to leave such a positive review. We are glad you enjoy working with Russ. He and our entire mortgage team take pride in having excellent relationships with our realtor partners.

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  Joe Maassen
  5

  I had an excellent Refinance experience with FSBM. They worked with my schedule and kept to a timeline. Communication throughout the process was consistent and appreciated. Thank you Jeff F., Matt Maassen, and the rest of the team.

  Response from the owner

  Thank you for sharing your experience with the First State Bank Mortgage team. We're glad that the refinancing process went smoothly. We appreciate the awesome review, Joe!