First State Bank Mortgage Swingley Ridge Rd, Chesterfield

First State Bank Mortgage Reviews

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  Joss P
  5

  We worked with Karen to secure the loan for our first house and go through all of the paperwork that comes with it. Buying a house is daunting, but I never felt worried since Karen was there to help. She walked us through the process and made it go smoothly. I recommend this location to anyone.

  Response from the owner

  Jos, thank you for your positive feedback. We are happy you chose to work with Karen and our First State Bank Mortgage team for your home lending needs!

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  Steve Howell
  5

  Where would I start? Seriously, every step of the house buying journey was made easy. My sense is that the success of a process like this depends on clarity, pacing/timeliness, accuracy, knowledge, and attitude. Shad, Christy, Kelleigh, and everyone we engaged with on his team was clear in their communications and answered quickly whenever we had questions. We never felt rushed, which meant that they were pacing the requests throughout the process so that we were never asked to do too much at once. They gave us tips about specifically what not to do at the beginning and that helped ensure that we wouldn't derail or delay the process accidentally. They also had complete answers and it was obvious they were knowledgable about any nuances that affect the outcome. Last, they were kind and encouraging, which helped eliminate some of the typical worry or stress that accompanies a house purchase. Whatever their training program is, it's working. Seems like a great culture from this perspective.

  Response from the owner

  Thank you so much for your kind words, Steve. We really appreciate you taking the time to share your experience with us — and we agree, we have an amazing team!

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  Nick Tuttle
  5

  Beau House is an awesome loan officer who gets the deal done. Easy to work with and fast on everything. Super nice guy, too. Couldn't be happier!

  Response from the owner

  Nick, thank you for voicing your experience with our home lending team. We appreciate the five-star review!

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  Michael James Reed
  5

  I don't know about the bank, but I do know there is no better loan guy out there than Ron Ruzicka. Honest, friendly, personable and so on top of every aspect of the job it amazes me. Three mortgages through him and can't recommend enough. He seems to always have a good team around him but at the end of the day, buck stops with him and his level of service and attention is exemplary.

  Response from the owner

  Thank you for sharing your positive experience with Ron and our home lending team. We are proud you chose First State Bank Mortgage! Please let us know if we can be of service in the future.

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  Henry Artman
  5

  We had a great experience with Ron as our loan officer. He was always friendly, direct, and helpful. He was patient and upbeat. In addition he was readily available.

  Response from the owner

  Henry, thank you for your feedback. Our customers’ opinions are so important to us. We are happy you chose to work with Ron and First State Bank Mortgage.

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  Alec Engel
  5

  Mark Markus was a great loan officer! We had a tight timeline to close and him and the rest of the team ensured we got there with no hiccups!

  Response from the owner

  Alec, we’re so happy that Mark and our team could help make your home buying process seamless! Please let us know if we can provide any assistance in the future.

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  Joey Garner
  5

  From Day1 Shad was super easy to work with he always return calls/texts/emails in a timely manner with questions I had. Shad and his team are remarkable and I would gladly recommend him to family, friends, heck strangers who are looking to get a mortgage loan or refi. Even though I never met Shad face to face I truly say that I consider him a virtual friend. Shad from My Wife and I we truly thank you for your services you and your team provided to us:). Thank you, Joey and Kim

  Response from the owner

  Thank you for the kind words, Joey! We’re so happy Shad and our First State Bank Mortgage team could assist you. We love providing great service to awesome customers like you. Please let us know if we can be of service in the future.

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  Ern Peters
  5

  Tom Roth and his team were able to provide financial services we needed to buy a new home while our current home was on the market. They offered an option that worked well for us, the terms were acceptable, and they kept us well-informed during the process. Highly recommended.

  Response from the owner

  Hi, Ern. We value your opinion and are so glad Tom and our First State Bank Mortgage team were able to help you buy a new home! Please let us know if we can be of service in the future.

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  MUTHURAJ KANAKARAJ
  5

  Mr Shad Lager and his team were very informative with attention to finer details. The conversation I had with Mr Shad Lager helped me to decide on the submission of offer. He made the whole process seamless. Sharing the documents and reviewing the documents were super easy. In summary, Mr Shad Lager went that extra mile to help me get to the Closing date successfully.

  Response from the owner

  Hi, Muthuraj! We value your feedback and are so glad you found Shad and our mortgage lending team so helpful. Please let us know if we can be of service in the future.

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  Proscovia Nabunya
  5

  STEVE IS EXCELLENT AND I WOULD HIGHLY RECOMMEND HIS SERVICES!! As a first time home buyer, this process was new to me and to be honest, i thought i was in over my head! Steve explained the entire process and how it works. He answered all my questions and made me feel comfortable throughout the entire process. His recommendation for the home insurance agent was a plus! Thanks, Steve for making this entire process less painful!

  Response from the owner

  Thank you for the great review, Proscovia! We are happy you chose Steve and First Bank State Mortgage for your home lending needs. Congratulations on your new home and please let us know if we can provide any assistance in the future.