First Service Credit Union W Sam Houston Pkwy, Houston

First Service Credit Union Reviews

• A

  Amanda Cole
  5

  Raoul Cortes is absolutely incredible!! He has been a huge help to me and my family and forever has my business!

  Response from the owner

  Hi Amanda. Thanks for your review. We love to hear about experiences like yours!

• M

  Michelle Garcia
  5

  We would like to thank, Raoul Cortes from 9621 West Sam Houston Parkway location for all his help. He was very patient, helpful and had a good attitude. He saved us money on our car payments.

  Response from the owner

  Hi, Michelle. Thank you for leaving a review. We are glad to hear you had a great experience at our Northwest branch, and that we were able to save you money on your car payment! We will pass your comments along to Raoul and hope to see you again soon.

• S

  Stephanie Fowler
  5

  I received a preapproved refinance loan information in the mail, and it was just that. My loan officer was Ariane Williams and hands down she is the best. Ariane works very hard to get the job done, we where able to refinance both of our cars. I have moved all my payroll checks to First Service Credit Union, so happy to be a part of a Credit Union that cares. Top employee should go to Ariane Williams.

  Response from the owner

  Hi Stephanie, Thank you for the feedback. We're glad to hear that Ariane was able to get you taken care of and excited to have you as a member. We look forward to a long, happy relationship as your credit union. Thank you for choosing First Service!

• J

  Jonathan Kelly
  1

  I have been with first service credit union for a couple of years now, and at first everything was great. Really good customer service and helpful representatives. However, my recent interactions have really made me upset. I have been a loyal customer, and tried to continue that with applying for a small credit card. The hold time was crazy long and the customer service representative I got on the other line that day was extremely rude. Again I get put on hold to speak with a loan rep. Another 40 minutes to only get another rude person giving me an attitude about certain questions I was asking. I didn't think you guys gave you're customers such a hard time when they are just trying to not only help themselves but continue to do business with you. I give it 1 star due to how inconvenient things have gotten for me and me recent interaction with you guys.

  Response from the owner

  Hi, Jonathan. Thank you for your feedback. I’m sorry about your recent experience with us. Our longest hold time that day was about 20 minutes, but we realize that is still too long and are working on increasing our Service Center staff to meet our members’ needs. In order to protect your identity and ensure that you get what you need, we do require certain personal information and specifics about your request. However, we apologize for any misunderstanding that may have occurred. If you need anything else, please let us know, and we’ll be happy to help.

• j

  jennifer medina
  5

  Raoul Cortes is absolutely wonderful. If there’s anything you need to resolve, this is where you go. Very good service and in a timely fashion. I highly recommend first service credit union.

  Response from the owner

  Hi Jennifer, Thanks for your review! We're glad you had such a great experience and happy to hear that our team was able to get you taken care of. Thank you for choosing First Service!

• S

  Sabrina Almaguer
  1

  0 friends 1 review Share review Embed review Edit review 1.0 star rating 2/8/2018 I also go to this location on 9621 w Sam Houston and have been using this bank for a few years now. Up until now my visits have been pretty pleasant. I have taken out several loans with this bank in the past with no difficulty. Well I went in to the bank on 2-05-18 to take out a small loan. I met with loan officer Javier Ortega. I was asked for check stubs and other documents which I provided. I was told by Javier Ortega that he would get it done and give me a call when the funds are available. That was Monday, it is now Thursday. I have made several attempts to reach Mr. Ortega via email and through his direct line in the office. I have left voice mails and he has not once contacted me back regarding this issue. I've called the bank and they have also sent him emails regarding me trying to reach him.I am confused as to why this small loan is so difficult to process, and even more as to why I cannot receive a return call or some type of communication. I find it very un professional and feel I have been a loyal customer and don't deserve this treatment. But to be fair to the bank they have been very good to me in the past, particularly I only deal with two loans officers at this location, Roul Cortes and Miss Ghizal(not sure if I'm spelling her name correctly), but they were and have always been very professional and prompt, along with keeping open lines of communication with me. I don't know what else to do I am so upset and don't know if I wish to continue using this bank in the future. As a last ditch effort I even returned to the bank Wednesday to try and meet with Mr. Ortega and find out what's going on but he was already gone for the day. So i have had and no longer wish to use his service, I'm disappointed to say the least!

  Response from the owner

  Hi, Sabrina. Thank you for your feedback, and we apologize for the delay in getting back to you about your loan. Unfortunately, Javier was out of the office Wednesday afternoon, but I understand that Raoul was able to help your co-applicant and follow up on your loan application when he came in to the branch. While we can’t discuss the details of your loan publicly, if you would like further assistance, please email us at [email protected].

• D

  Diana Cruz
  5

  BIG THANK YOU to Raoul Cortes @fscu he is always our go to banker when we need anything done even with short notice he gets it done THAT DAY. He is an Awesome Banker would recommend him to all friends and family! Thank you so much from Diana.

  Response from the owner

  Thank you for your review, Diana. We’re happy to hear that you’ve had such a great experience with Raoul. We’ll be sure to let him know how much you appreciate him.

• M

  MARCO PADILLA
  5

  This is the best credit union by far comparing with Chartway Credit Union. Javier, loan specialist help me out refinancing my car. Not only he made a happy customer, but he saved me money. Thanks for existing First Service.

  Response from the owner

  Thank you, Mr. Padilla! We're so glad that Javier was able to help you refinance your vehicle! Please, let us know if there's anything else we can help you with in the future! www.fscu.com

• J

  Jose Almaguer
  1

  This is the bank which I normally use and have had good experiences until this past week. I went in to take out a small personal loan. I spoke with Javier Ortega. I provided the documents requested and he said he would take care of the rest and call me once it’s approved. This was Monday. Since then I have contacted him via phone and email, left messages but to no avail I could not get him to respond or communicate back with me. I am frustrated and feel that that is very unprofessional. I have done a lot of business with this Bank in the past and have never encountered any problems before. I normally deal with loan officers Roul Cortez and Ghizal( not sure if that’s how you spell her name) and they take care of me... they communicate and usually have me taken care of within that day or the very next. I will never again go to Mr Javier Ortega . I think this is rediculous that I have to go through this. As a final attempt I did go back into the bank since I couldn’t get Mr Ortega on the phone or to reply to my emails, but he was out for the day. So not only did I waste my day, but I also lost hours at work. This whole situation has been very disappointing to say the least.

  Response from the owner

  Hi, Jose. Thank you for your feedback, and we apologize for the delay in getting back to you about your loan. Unfortunately, Javier was out of the office Wednesday afternoon, but I understand that Raoul was able to help you and follow up on your loan application when you came in to the branch. While we can’t discuss the details of your loan publicly, if you would like further assistance, please email us at [email protected].

• F

  Franklin Arguinzones
  5

  friends look for Raul Cortes excellent person speaks Spanish and English helps you with your personal loan , car, pay your credit cards. he is an honest person

  Response from the owner

  Hi, Franklin. Thanks for rating us. We're glad you've had a great experience with First Service!