First Mid Bank & Trust Wood River E Madison Ave, Wood River

First Mid Bank & Trust Wood River Reviews

• D

  Daniel Sthebigdog
  1

  I have a relatively well doing small business. In 2021 we brought in $ 800,000 that was all deposited with them. However I have never done anything credit wise with this bank. I attempted to get a small loan of $8,000 so that wife wouldn't know I was buying something. My credit score is over 700. Never late on anything. Yet they denied me. Going to Regions bank next week. This bank really doesn't offer much to their customers.

• J

  James Lyons
  1

  Fraud alert gonna call my phone and put me on hold for 30 minutes. That's after blocking my card for nearly the 15th time. I deposit over a million a year there. I will be taking my business elsewhere. No one should be harassed by automated fraud calls. Horrible place to do business with.

  Response from the owner

  Hello James. We’re sorry you’ve had this experience. We do not want to share personal information, but after investigating this situation, is it possible you have the incorrect bank?

• B

  Brandon Balcer
  1

  I got completely locked out of my account for the entire weekend due to the bank switching names a couple months back. Myself along with hundreds of others... It was completely unacceptable to say the least. Some people had no money for the weekend as they were not aware. One gentleman couldn't cash his check to pay bills that were due.. I was not able to close my account during normal banking hours or withdraw any money due to the bank takeover. I would advise going to any other place in town to avoid any extra hassle.

  Response from the owner

  Brandon, we apologize for the disruption in service and for your experience. The process we executed for the conversion back in March is required to transfer such a large number of accounts simultaneously when a bank changes ownership. First Mid utilized direct mail, lobby handouts, email, social media, TV advertising, radio, etc. to encourage customers to plan ahead. Our Customer Solutions Center was fully staffed throughout the weekend to assist customers with any issues that arose. Again, we’re sorry that your experience was not good and if there is anything we can do in the future, please stop into our branch and we’ll be glad to help. Thank you.

• L

  Laura Pruett
  5

  I love this bank and their employees. Everyone here is very professional and nice to their customers.

  Response from the owner

  Laura, we are glad you had a great experience with First Mid. Thank you for taking the time to write about us! Your message will be relayed to the branch manager at this location.

• l

  lee C
  5

  I wanted a small, community-focused bank and I think I found it here. Love the photos of old Wood River. Friendly staff.

  Response from the owner

  Lee, thank you for the positive review! We appreciate the kind words!

• T

  Tim Lowrance
  5

  Great bank with great leadership and customer service.

  Response from the owner

  Tim, thank you for the 5-star review. We appreciate your kind words!

• J

  Jeremy Manning
  5

  Best bank I have been to.

  Response from the owner

  Jeremy, thank you so much for your kind review! Our Wood River employees do their best to make every customer feel important and they always enjoy helping you.