First Mid Bank & Trust Mattoon Main Charleston Ave, Mattoon

First Mid Bank & Trust Mattoon Main Reviews

• I

  In Cognito
  1

  No professionalism has been displayed, since Soy Capital bank was purchased from First Mid Bank. I have no trust in them managing my monies. The staff/employees are very rude and unprofessionalism is the mission they display when I'm in need of service. We pulled out our cash and I suggest you do the same A.S.A.P.

• K

  Kerri Leroux
  1

  If you can avoid banking here, definitely avoid it. I wish I could give them negative stars! We have had problem after problem. We overdrew a little but made sure to deposit money in our account to bring it back in the clear before the cut off time and still got charged an overdraft fee. When I asked them why they tried telling me it was because it wasn't until after the time, even though I have a screenshot ofy account showing it was made before cut off time. They still will do nothing about it. This definitely isn't the first problem. I will be finding a new bank quickly. If you bank with them, boycott them! Terrible!

  Response from the owner

  Kerri, we have been notified that the Charleston Branch Manager has reached out to you directly to provide details around your concern.

• J

  Jennifer Earls
  1

  Just a couple months ago i started receiving random service charges to one of my accounts. They were never for the same amount any of the months it happened. I called to inquire about the charges and was informed that they were taking $3 a month for not having paperless banking. This was news to me since when i set up my online banking for my accounts i signed them all up to be paperless. Let's also not mention the fact that i haven't been receiving statements in the mail. So after sitting on hold all they could tell me is they could sign me up for paperless banking and there is nothing they could do about the $3 charge. I'm still hung up on the fact that it hasn't been just a $3 charge. It's been my last $1.33 in the account this month and last month it was my last $2.27. The charge always takes my balance down to $0. But whatever i guess I'm just stupid and they were taking $3.

  Response from the owner

  Jennifer, We understand you are upset and we apologize for the trouble this has caused you. We would like to make sure your issue has been resolved. If you sign back up for E-Statements through your Online Banking, you should no longer be charged $3.00 each month. For further assistance, please email [email protected].

• C

  Chris Drummond
  1

  This bank is horrible! I deposit checks and it doesn't even show that I deposited for 2 days. I have deposited cash at 10 a.m. and it didn't get credited til the next day. They do this deliberately to try to get an overdraft and charge $38. I have had it with this bank! They do everything they can to rip you off!

• D

  Dalton Hall
  1

  Worst bank in the Midwest numerous system design flaws. Unable/ unwilling to fix or deal with any issues any other typical bank would handle with ease

  Response from the owner

  Dalton, we are continually looking for new ways to improve our online systems and always appreciate feedback from customers.

• A

  Alec
  3

  Please fix your awful mobile app. It is so buggy, it never even works half the time, it’s always asking you to call customer assistance. One of the worst banking apps I’ve ever experienced. Please have your IT department do something about it

  Response from the owner

  Thank you for the feedback. We apologize you have had difficulty with our app and we care about you as our customer.

• M

  M. Shane Cobb
  1

  Lost my grandpa's annuity. To be paid out when he died. Bank has no clue. Horrible. No stars. Thieves

• T

  Terry Hackett
  1

  Unexplained reason for my account issues

  Response from the owner

  Terry, we hope our Customer Support team has resolved any issues you've been having. If there is anything outstanding you still need help with, please reach out to our Customer Support team at 877-888-5629 (Monday – Friday 7:00 a.m. – 6:00 p.m., Saturday 8:00 a.m. – 1:00 p.m.), through live chat at www.firstmid.com (Monday – Friday 8:00 a.m. – 5:00 p.m.), or send us a message through our Contact Us portal at www.firstmid.com/contact.

• R

  Richard McConnell
  4

  All of the employees that I have been fortunate enough to have dealt with have been very courtesy, friendly, helpful and business oriented.

  Response from the owner

  Richard, thank you for your business and the positive review! We all enjoy working with you when you stop in our banking center!

• B

  Bridget Phillippi
  5

  They were so nice and helped me open an account super quick!! Thank you so much First Mid!

  Response from the owner

  Bridget, you're welcome! Thank you for your business. We look forward to helping you with your banking needs in the future!