First Financial Bank Broadway Ave, Mattoon

First Financial Bank Reviews

• A

  Amanda Kipp
  1

  The bank hasn't let the payment go through for an expensive camera so I called to get that sorted before trying to buy again. Cathy was extremely rude, interrupted me several times, and didn't even find the issue.... just "nope, don't see it, bye".... very bad customer service from her. Just because you're having a bad day, doesn't mean be rude to people on the phone...

• s

  shecky95
  1

  The worst so far wish i could find another bank right now ...daughter has separate account there and they took money from MY account instead of hers ...their excuse is she is part owner of my account which is untrue...I signed her on mine for POD ONLY...it stated it on the paperwork as well when we had put our accounts separate..since she had no funds to draw from they took it from MINE!!!WHAT A JOKE!! They should of told her she didnt have funds to draw from not draw from another individual account...idiots

• D

  David Heiman
  1

  Wow a 2.3 rating doesn't surprise me. First time dealing with this bank and its not meant for some one with a job.

• A

  Amanda Root
  1

  This bank is a joke if any other business was run this way they would not make it. I schedule a bill to be paid and it takes 3-4 business days. I have an account with another bank and it literally takes a minute for paid bills to show up. The ATM is dangerously slow I'm always afraid when using it I will be attacked while waiting 5 minutes for it to load.

  Response from the owner

  Hi Amanda, We appreciate your feedback and are always looking for ways we can improve your banking experience. We're sorry to hear this and will call you to rectify the issue. Thanks!

• N

  Nathan Meinhart
  1

  Very poor customer service. A failure to properly communicate the process of setting up direct deposit resulted in an unnecessary late fee that was not resolved on behalf of their mistake. Would strongly look at other banking options in the area.

• j

  josh m
  1

  Trash Their "fraud protection" is a joke.

• M

  Maria Garza
  5

  I LOVE THIS BANK!!! The service is fast and so very friendly not just sometimes but every encounter.

• V

  Victoria Behner
  1

  This branch has the absolute worst hours that make it impossible for customers who work to conduct business with the bank.

  Response from the owner

  Hi Victoria, We value your feedback. We're sorry to hear that we were unable to help you, and are always looking for ways we can improve your banking experience. We have extended telephone hours November 6 through November 8, and would love to help! You can reach us at 800-511-0045. Thank you for banking with us!

• C

  Cj Townsend
  5

  Love this bank always helpful no matter what