First Mid Bank & Trust Edwardsville St. Louis Street St Louis St, Edwardsville

First Mid Bank & Trust Edwardsville St. Louis Street Reviews

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  Cynthia Dunn
  5

  Finally a location that can change your perspective on banking institutions. Tristen Gary ensured us that our experience would be wonderful and we would be in good hands. He has followed through on every promise he has made. The tellers and other employees have always been an absolute delight. Very satisfied for personal and business banking needs, especially after so many negative experiences at other banks.

  Response from the owner

  Cynthia, thank you for the 5-Star Review and for your business. We are pleased to hear that our staff members are carrying out our core values and are providing excellent customer service.

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  Gayle Driscoll
  5

  In all the places I have lived as an adult, I have never banked at a friendlier, more caring place. The tellers greet us by name, they ask about what the kids are up to, and they go out of their way to make sure that our questions are answered. As Edwardsville continues to grow and become less "homey" I am glad that this bank is in the heart of town making me feel like I am more than just a number.

  Response from the owner

  Gayle, thank you so much for taking the time to leave this excellent review. Wow! We really appreciate you being a loyal customer and helping to share the word about us. We’re so lucky to have customers like you!

• A

  Ana Ernst
  5

  they are super nice and understanding with everything. they will give you all the help you need and answer all your questions

  Response from the owner

  Ana, Thank you for the 5-star review. We appreciate your kind words and your business!

• J

  J Shaw
  4

  The tellers are awesome. The St Louis Street Branch tellers learn the customers quickly and make everyone feel welcome. The lending process is frustrating and as a result, I used a different source for my mortgage despite this being one of my primary banks. I am unsure how the transition to First Mid America will go.

  Response from the owner

  Jennifer, thank you for your 4-Star Review. We appreciate your kind words about our tellers. We hope you have been pleased with the transition from First Clover Leaf Bank to First Mid Bank & Trust. We value you as a customer! If there is anything we can help you with in the future, please contact us at 877-888-5629.

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  Lon Dillman
  5

  Awesome bank everybody is so friendly. They go out of their way to help you in any way.

  Response from the owner

  Thanks, Lon. It is great to have long-term customers such as yourself. It puts a smile on our faces to be able to visit with you. We appreciate your recognition!

• C

  Christine Edwards
  3

  Website says open at 8, but lobby doesn't open till 9.

  Response from the owner

  Good Morning Christine, we apologize for the inconvenience. We have listed in Google our Drive-up hours as that is the earliest we have employees available to help customers. Our website location page shows our Lobby opens at 9:00 a.m. and our Drive-up opens at 8:00 a.m. You can find the hours here: https://www.firstmid.com/location/edwardsville-st-louis-st/