First Merchants Bank N State St, Greenfield

First Merchants Bank Reviews

• A

  Alex Brown
  4

  I have been banking with this company for nearly 20 years. Usually they are fast a curtious. Today, after 18 years of receiving change from them, they tell me that is against their store policy because the company I work for does not bank with them even though I was cashing a check from said company at the time. This is the first time this has ever happened. I offered that I could just withdraw the money from my account then, and they refused to bank with me even if it was my own money. Very disapointed. Doug Landis. I was contacted by a customer service rep about these issues. He was very helpful and I have had no issues since.

  Response from the owner

  Doug - We're sorry to see that you had a recent servicing issue with our bank and we'd like to have a Market Leader reach out to you personally to discuss your situation. Please give the banking center manager, Nick Ludlow a call at: 317-462-4463. You can also email him directly at [email protected]. Thank you.

• B

  Blaine
  2

  2 stars because the customer service is solid. But on the flipside of that coin...the ATM always has issues. Out of 30 days, 20 of those days a function on the ATM is down...I don't understand.

  Response from the owner

  Blaine - thank you for alerting us that there has been a problem with the ATM machine at our Greenfield location. We'll be sure to send a technician out to troubleshoot.

• S

  Shawn Hittle
  5

  Amazing bank and everyone is always helpful and professional! Keep up the good work