First Merchants Bank Thornapple Way, Valparaiso

First Merchants Bank Reviews

• J

  Joseph Grzych
  1

  I have been banking at this location for over 12 years, when I went to make a transaction that I have completed dozens of times in the past, the relatively new employee and manager told me it could not be completed because "she did not recognize me!"

  Response from the owner

  Joseph. First. Thank you for being a long-time loyal customer of First Merchants Bank. Second, we're sorry to read about your recent experience at our Valparaiso Banking Center location and would like to have our Vice President, Retail Market Leader contact you personally about your experience. Please contact our Customer Service team us with good contact information (phone, email address), where we can reach you and a time that would be most convenient to speak and we'll have a Market Leader give you a call.

• M

  Michael Deane
  1

  Fees for everything. $3 paper statement fee despite the customer service rep acknowledging I am signed up for E-statements. I asked for a copy of paper statements for my mortgage company and they told me to have them print them for me at the bank would cost $10 PER PAGE. My mother, my wife and myself will hopefully have out accounts closed by end of the year.

  Response from the owner

  Michael - we recently joined the Yelp network and just saw your review. It may be possible to reduce the fees you are incurring based on the account types you are signed up for. Please contact our Customer Service team at 1-800-205-3464 to see if there may be alternative options that would be a better fit for you.

• J

  John Molburg
  5

  The staff here have always been patient and professional. They go above and beyond. Over the last four years there have easily been 20 instances where we have made special requests and gotten prompt and courteous response.

• j

  julie lentz
  1

  absolutely horrendous costumer service ever since they changed name and management. I have been banking here for over 10 years and will unfortunately be closing my account because I am so trusted with my experiences here.

• A

  Andrew Smith
  5

  Staff is awesome, used to be a previous bank and they kept everyone on