First Merchants Bank E Front St, Monroe

First Merchants Bank Reviews

• c

  charger channel
  1

  This bank is straight trash Customer service is a straight joke they don't help you at all It keeps saying is referred to the branch do not bank here they charge you a fee to close the account if you have less than a $100 in your account monthly they charge you a fee.... to send you a statement on how much your account has they charge u a fee other banks don't have all these fees do yourself a favor and look into and go somewhere else

  Response from the owner

  We're sorry to hear that you have had an issue with our bank. We'd like to have a Market Leader reach out to you personally. Please call or email our Customer Service team at 1.800.205.3464 or [email protected] with good contact information and we'll do our best to assist you.

• E

  Eric Daniel
  1

  Your atm deposits are not available for 1-2 days. No soft hold on paychecks, meaning you can't even withdrawal $20 till the check clears. I put my check in the bank on friday and don't have access to my money till Monday. I called customer service and she couldn't help me at all. I went to this branch and been waiting for an hour to speak to the manager. I waited for Shannon to finish helping the same customer for an hour. Then she told me there is nothing she can do for me. I deposited a check for $900 and she won't even get me $100 cleared. I'm seething with anger especially after listening to her talk about non-banking related topics to the customer before me for an hour. The branch manager doesn't know anything. She has to call customer service every other minute because she is an idiot.

  Response from the owner

  Thank you for reaching out to us. ATM Deposits made after 7 p.m. Eastern Standard Time are made available the next business day Monday through Thursday. ATM Deposits made after 7 pm Eastern Standard Time on Friday or anytime over the weekend post on the next Business Day which would be Monday. If you need additional information regarding your account you can contact Customer Service at 1-800-205-3464.

• S

  Surgeon General
  5

  Great personal. Friendly, professional & not only the most secure Bank Vault in Monroe, MI, but very Beautiful Vaulted Ceilings. Great prices on Safety Deposit Box's ($40 per year!!)

• C

  Chip Raines
  5

  Over 30 years of doing business and personal banking with MB&T. The best banking experiences have been with this home town bank. Friendly staff, local people, the best service. Where other banks have had no solutions MBT has always come through.

• S

  SavingprivateT8 O
  4

  Personally I don't use this location. But I like the friendly service,great staff and quick too. I believe people who put bad reviews about this firm lost their mind. These people clearly Arnt rasict . They must be butt hurt. I've only been at this location a handful of times but the employee working here cleared my problem in a matter of minutes. I would highly recommend this firm to friends and family.

• C

  Charanjit Singh
  1

  destroy local businesses and small businesses, So Sad !

  Response from the owner

  Charanjit - We're sorry to see that you had a less than positive experience at our Monroe Downtown Banking Center location and would like to have our Vice President, Retail Market Leader contact you personally about your experience. Please contact our Customer Service Team by calling 1.800.205.3464 or emailing [email protected] with good contact information (phone/email) and we will be in touch soon.

• R

  Robby Rockey
  1

  Can’t do curbside cashing checks when COVID 19 hit or today I can’t go to any other at this time till I get new id

  Response from the owner

  Robby - We're sorry we were unable to provide all of the services our customers are used to; however, as a bank, our number one priority is keeping our customers and employees safe during the Covid-19 pandemic. You can find updates about services available and hours of operation for each of our individual banking centers on our website at https://www.firstmerchants.com/locations.

• D

  Dale Stringham
  5

  Very friendly staff. (This is their Halloween decoration.)