OneMain Financial N Telegraph Rd, Monroe

OneMain Financial Reviews

• A

  Ashalyne Terwilliger
  2

  I had been waiting on a pre-approved loan for about a week, I couldn't get ahold of anyone through the phone because no matter what time I called, it would be an automated system telling me no one could help me, and then hang up. My loan officer was Robin, and I called their actual loan department and they told me they could use my military benefits as an income, and then once Robin got on the phone with me, she said she couldn't use my benefits as an income, She instead tried to scam me by asking for the titles of my two cars as collateral which I was told by their actual loan department I wouldn't have to do, she also docked my loan amount from 13k to 10k, when my fiancee and I make well over 45k a year, and would have have issue paying off the loan even ahead of time. Very scammy loaners, you miss one payment and they'll take your car. DONT SUPPORT THEM. Instead try a Credit Union.

  Response from the owner

  Hello Ashalyne, we are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. -AS

• N

  N S
  2

  Communication is not their strong suit. There are several days I have called during business hours with no answer. I tried email, I tried messaging through the website. There was a time I had left 3 voicemails, separate days, with no callback. Their voicemail says they will respond in 1-2 business days but I never once received a callback for my voicemails. There was one time a girl answered the phone about two months ago and I asked to change my payment due date (for the 6th instead of the 4th) and to set up automatic payments. She said it would take effect before my August payment. She didn’t change my due date to the 6th apparently but put in for the automatic payments still, so now it’s showing that I am overdue and won’t let me make single payments since I have automatic payments set up for two days after my due date. Can’t even get ahold of anyone to fix it. Thanks, guys.

  Response from the owner

  Hi Neisa, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• B

  Barbara Bryant
  3

  I'm very grateful to One Main Financial for being able to take out this personal loan and pay off all my smaller debts..although when I tried to log in to download all my documents it asked for a Pin number and Social Security number..I do not remember creating a pin so nothing I entered worked..it said to call the branch I received my loan from..when I did..I was told by Stacy..she didnt know what I was talking about..so cant download them. Very abrupt..I finally downloaded their app to my phone..and that is where i saw what and when my payments are due..was just a bit frustrating that it was not clear on the details of my account. Other then that..an overall good experience..happy with my loan.

  Response from the owner

  Hi Barbara, We appreciate your feedback. We are sorry to hear that you had trouble accessing and downloading your account information. Feel free to reach out to your loan specialist or branch manager. They will be able to assist you in getting a printed copy. Sincerely – LF

• M

  Mathew Gilson
  5

  Easy process. Only had to go to the physical shop to do my electronic signatures and confirm some documents. All in all, had my loan in my account two days after applying. Great company, I forgot the name of the young lady that helped me through the process at their Monroe store, but she was great!

• P

  Patty Phillips
  5

  I was well aware thay it is a high interest rate walking in. Thats the type of loans they do. The loan has a set time period. I have had 3 of these loans and they have been a reasonable payment that I paid extra every month. It was easy and convenient. They have always been super nice.

• B

  Brian Ousley
  5

  This was a second time for me. They are great at OneMain! It went pretty fast once everything they needed was present that they needed to aprove the loan. The had different was and terms to choose from for it and was really easy with the signing of everything this time compared to my first time. THANKS OneMain!!

• R

  Ronald Guyor sr
  5

  the staff is friendly the payments are easy to pay in store or on line.if you have or had a problem most likely your fault when you got the loan.I was able to get insurance to cover job loss or disabled as a short time .my payments were made with the disability insurance when I fell and had a concussion .causing a 6 month 10 day medical..... if you can not afford the loan do not get it .better to stay debt free. Ron Guyor 1st

• m

  michael crum
  1

  don't deal with these people. it's a scam. high interest and high monthly payments. loan sharks. they have been sending me pre approval letters for months.

• D

  Dennis Pearson
  1

  Send in all my information said I was approved finally got time to go in and they tell me I dont qualify and also rude.

• S

  Stephen Bean
  1

  What a joke tell me I'm pre qulified just to find out not so much dont bother with this place worst experience I have yet to deal with a loan