First Interstate Bank W Main St, Bozeman

First Interstate Bank Reviews

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  T “Tooky”
  1

  I work Mon-Fri and the bank is not open for any weekend hours. I stopped by this morning (before work- my only option) for a simple deposit and $40 in change and not only watched other cars pull up after me and leave before me, but also waited 16 minutes to deposit my cash. Recently switched to this bank but absolutely would not recommend.

  Response from the owner

  Hello, We sincerely apologize for your experience. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can better support you. When unable to reach your local branch, you may also call our Client Contact Center at 1- 855-342-3400; representatives are available Monday-Friday, 7:30 a.m. to 7 p.m. MST and Saturday, 10 a.m. to 2 p.m. MST. We value and appreciate your business and look forward to serving you.

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  Thursday Ackerman
  5

  Ashley was very helpful in answering my questions. She was very informed, speedy, and kind. She got me exactly what I wanted in a timely manner. I could not have asked for better service.

  Response from the owner

  Thank you so much! We're glad you had a good experience and got what you needed.

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  Tristin Murphy
  1

  Do not bank here if you work for tips and make cash deposits. I had been banking with First Interstate for 4 years and also did our business banking with them, consistently making cash deposits and answering all questions appropriately. I received a letter in the mail notifying me that my accounts would be closed in a month with no explanation but a pamphlet filled with legal jargon that is almost undecipherable to real people. I called the phone number on the letter and it went to voicemail. I called two local branches with no answer before talking to someone who directed me to another phone number that led me to a directory that wasn't relevant to my query. First Interstate can't give me a call and tell me why they're closing my accounts or give me a clear explanation in their letter after four years? Local bank for Montanans? Not a chance.

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  Rayshell Kirsch
  1

  Very rude when you come in and not friendly. I asked the teller how his day was and he just responded what do you need? I thought maybe he was having a bad day, then I went to the drive through and nobody said anything to me just opened the drawer looked at me and took my money deposited it and that was it. My sister was in the car with me and made a comment how rude the customer service was here. I'm gonna switch banks.

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  Jerimiah Reece
  5

  I work near this bank, and also have a home mortgage through this bank. So I've had occasion to go into this bank to make several transactions personally and for work. The staff has always been very friendly and fun to work with. This is a local, reputable bank that I enjoy doing business with.

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  Leif Wickland
  4

  Helpful lending staff. Drivethrough folks have always been quick and friendly. The physical structure itself feels dated and dismal

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  Kady Bucher
  5

  This branch is very helpful and efficient! Randi and Josh are great to work with!

  Response from the owner

  Thank you for the kind words, Kady! We appreciate it :)

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  Justin M
  2

  Ridiculous policy regarding proof of ID (good luck of your wallet is stolen!) and terrible hours. Staff is friendly.

  Response from the owner

  Thank you for your feedback, Justin. We've passed your comments on to the Market President.

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  Laura Phillips
  3

  First visit was not great but when I brought it to their attention they worked hard to correct it.

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  Josiah Jacksn
  5

  Always a pleasant experience . Thank you

  Response from the owner

  That's what we like to hear! Thanks for the review :)