First Interstate Bank Brooks St, Missoula

First Interstate Bank Reviews

• H

  Hxils_ 24
  1

  went to cash a check that I worked hard for and working, and they couldn’t cash it because I don’t have a state issued ID. I am 16 years old, and that is not fair to us young workers who can’t get a state issued ID quite yet. So they denied me to cash my check and now I have no other way to get my money that I worked hard for to pay my phone bill and pay for gas. This place is awful.

• S

  Sean Roe
  1

  Second time my account has been robbed and first interstate did nothing to catch it again. They've moved my payment dates around to overdraft my account and charge me $30 more times than I can count. They've basically told me the $350 in fraudulent charges weren't their problem and cant guarantee they would be covered. This bank is a joke, after my money is returned to me I'm closing account immediately.

  Response from the owner

  Hi there, I've shared your message with our Compliance team to look into.

• M

  Marisha Nickelson
  1

  Doing business with this bank is one of the worst experiences I have ever had with a business. They have a great deal of errors and a huge lack of accountability. I fought with them for years to pay my home owners insurance and my property taxes out of my escrow, the end result was their excuse of they didn't have the correct address (REALLY!). The best day was when I sold the house and paid it off. Even then they couldn't get the amount correct. I had to write 2 different checks because they couldn't figure out the payoff and then I still received a check in the mail for over payment. I received a check the other day from a person who uses First Interstate Bank and I went in to cash it and I was told NO because the amount too high (it was a $1000 dollars). I had a slight fit, it was the final straw. I took it across the street to my bank and they were happy to have my business with no questions. There will never be a good enough reason for me to ever do business with First Interstate Bank!

  Response from the owner

  Thank you for your feedback, Marisha. We've passed your review on to the Branch Manager.

• B

  Bryan Gardner
  1

  This company outsourced my HSA to Health Equity without my consent, I didn't opt out of transferring funds because I moved and did not get my mail. No notifications were made via phone, or email. When I arrived in person to close my account I found out my funds were in Utah! Friendly staff, but very poor communication with customers.

• R

  Roger Flynn
  5

  Really amazing local bank with large bank resources. The tellers/bankers are always so nice and helpful. Having nothing but good things to say about the customer service of First Interstate Bank!

  Response from the owner

  Thanks, Roger! We've passed your feedback on to the Market President. We appreciate your business!

• T

  Terrie Person
  5

  It's the best bank ever I recommend ya to switch to interstate banks world I love my bank trust me you will to

• T

  Trey Owens
  5

  Answered the phone within seconds and were super helpful!

  Response from the owner

  That's what we like to hear! Thanks for the review, Trey!