First Horizon Bank Bakers Bridge Ave, Franklin

First Horizon Bank Reviews

• R

  Ray Lee
  1

  Yesterday, 01/04/22, I went to this branch to try and exchange ROLLED coins for the SAME AMOUNT of rolled coins. My daughter and I like to search through rolls for older coins. I was standing in line, waiting patiently, when Jeremy came up to me and asked what I needed. I explained that I was here to see if I can exchange rolls for rolls of the same denomination if they had any that weren’t brand new. At first, he looked at the teller and back to me and said he didn’t think they could do that. Then said there was some policy about them having to send the rolls to Nashville to be broken open. He didn’t even ask anyone else if they could do that. I immediately got the sense that he just didn’t want to even help. I’ve been going to other First Tenn and First Horizon banks in the area(from Murfreesboro, Nolensville, Lebanon, and others in Franklin) and there hasn’t been one issue at all. Yesterday matter of fact, I exchanged a few rolls at First Horizon in Nolensville and Chase in Franklin and they were very willing to exchange for what they had. It’s not like I’m coming in and buying all the coins. I only exchange for the amount of rolls that I have. I’ve been a First Tennessee customer all my life. The poor customer service from Jeremy is another reason I am thinking of switching to Chase. Definitely not returning to this branch. I would like an explanation from a manager who know what they are doing and if there is actually a policy and how I can’t exchange rolls for rolls. I take the time to roll them back up for the bank tellers to create less work for them.

• B

  Bill Chance
  1

  When my auto bill pay was set to go out I logged into the banks web site. All my pending payments were gone. I called customer service and was directed to do them over again. I did as instructed and then First Horizon double paid all my bills. It has taken over a week to try and get this cleared up to no avail. The branch president even refused to issue a provisional credit so they could clear up the mistake. I will file complaints with the BBB, TN SEC of State.

• M

  Madison Barrett
  5

  Worth is phenomenal! He is very professional and so helpful! He stayed on top of getting my business account set up exactly how I wanted it in a timely manner.

• C

  Christine Lamb
  1

  The customer service rep failed to follow up with me on an issue that she promised to resolve. The number published for the branch does not go thru to a direct person and cannot be connected to anyone that can help. Don’t waste your time trying to get help with this location.

  Response from the owner

  Hi Christine, Thank for taking the time to leave a review. We certainly understand your frustration regarding the matter. We’d be glad to forward your feedback to the appropriate department for further review. If your issue still has not been resolved, please contact our Customer Service department @ 800-382-5465. ^NC

• B

  Bryan Lee
  1

  Want to explain to me why it takes 10 min through the DRIVE THRU to get waited on, then another 15 min to get things done for a simple deposit????

  Response from the owner

  Hi Bryan, we apologize for any inconvenience or frustration this may have caused. This definitely isn’t the experience we want for our customers and your feedback is very important to us. We’d be happy forward your comments to the appropriate department. We appreciate you taking the time to leave a review. ^NC

• J

  Jeni Housley
  1

  Trying to reach a person at 1st horizon..help ?!!!

• M

  Matt Phillips
  5

  Gretchen and her staff are wonderful.

• W

  Wes Postlethwaite
  5

  These folks are very personable and helpful