First Horizon Bank Chapman Hwy, Knoxville

First Horizon Bank Reviews

• F

  Fishy Pizza
  1

  I have been a customer of first Tennessee Bank for five years, I go in today needing to cash my payroll check and the clerk flat out refused to cash my check. The teller behind the counter was unfriendly and I feel punitive and provided no reason for the refusal. I went To the branch in Bearden and they cashed the check no problem. Thanks for making me late to my appointment

• c

  cristina hopwood
  5

  I have been using this Branch for 20 years. I can't recall ever having any issues. Of course during very busy peak times the tellers maybe short in order to move on to the next customer quickly but if you are the next customer in line you appreciate this.

• S

  Sabrina Wortham
  1

  So because of Covid they have deposit and withdrawal slips waiting outside for you to fill out. I sat in the drive thru filling out the slip, only to have them close while I was doing it. I have a lot of money going here. Since the customer service is so ridiculously unhelpful, I will being moving my account elsewhere. This is the biggest joke of a bank I’ve ever seen.

• r

  rachael tiny
  1

  I went in needed very specific information for a failed fb transaction on a closed account .One of the account managers refused to write my information on a letterhead after me asking her kindly numerous time and advising her the paper she gave me would not be sufficient. I had to go to a seperate branch to recieve the documentation I needed in a timely manner in order to recieve my missappropriated funds. Her ignorance and refusal to help assist me almost costed me 75 dollars. Luckily the downtown branch was competent and kind enough to help.

• D

  David Apodaca
  3

  Never been treated very kindly here. The staff isn’t mean necessarily, but they don’t really smile or make you feel happy to bank with First Tennessee. Also, inconsistent policies make banking here frustrating.

  Response from the owner

  Hi David, thank you for taking the time to leave a review. Customer service is very important to us and we hate that you haven’t had the best experiences at this location. We’ll be sure to forward your concerns to the Financial Center for review. If you’d like to provide any additional feedback, please feel free to reach out to us at 800-382-5465. ^KS

• J

  Justin “The Modern Day Warren” Richards
  1

  Was in town on the set making a movie and the female teller with the glasses was extremely rude, I wish I knew what her name was so I could sue her. I WILL NEVER COME BACK. NEVER!!! Heading out to Los Angeles next month anyway

• T

  Tru Believer
  1

  The bank is clean and in a good location but the teller I dealt with was extremely rude. I will avoid this branch at all costs.

• M

  MARIA MOORE
  5

  I GO HERE EVERY WEEK AND THE STAFF IS NICE LINES SHORT AND I ALSO HAVE MULTIPLE TRANSACTIONS AND THEY NEVER STRESS ABOUT IT SO FOR THESE POST I DON'T UNDERSTAND THEY DO THERE JOB AS THE GUARD HE DOES HIS JOB HE ALWAYS SPECKS COMING AND GOING I FEEL VERY SAFE IN THERE SO SORRY I DISAGREE WITH MOST STATEMENTS

  Response from the owner

  Hi Maria Moore, thank you for the positive feedback; we’ll be sure to forward it to the Financial Center. Customer Service is very important to us and we’re always here to help. ^KS

• B

  Buckie Berry
  3

  Some of my family had issues at this bank but the few times i went in here to pay my KUB they seemed kinda rude and not a very good welcome.

• C

  Cole Hammontree
  5

  Cashed multiple checks here from various customers of mine. Staff is very professional and most of the time the lines are short or non-existent.

  Response from the owner

  Hi Cole, we’re sorry that it has taken so long for us to respond. Thank you for being a loyal First Tennessee customer. We’ll be sure to pass your feedback to the Financial Center. If you ever need us, we’re just a Tweet, Facebook message or phone call away. ^KS