Bank of America Financial Center W Main St, Knoxville

Bank of America Financial Center Reviews

• P

  Paul Bowers
  5

  I have always had pleasant experiences at this bank, especially with the tellers. They actually listen to your unique situation and do everything in their power to make things work for you. The reason I know this is special to this bank is that I have had a very opposite experience at different Bank of America locations. However, this one is a shining star. The only complaint I have about this bank is the parking and access to the ATM, which is dependent on the building being open. Keep doing what you all are doing! I’ve banked with you for almost 10 years now.

  Response from the owner

  Hi Paul We value your 10 year relationship with us. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. have a wonderful day and stay safe. ^susan

• D

  Debbie Jacques
  5

  I was greeted by a very friendly customer service person asking if she could help. I told her I had an appointment but was a bit late. This was not a problem, She immediately found the person I needed. I waited about 1 minute. He was also quite friendly and accommodating. He completed the transaction I needed quickly. He walked me out of his office. He and the customer service lady asked if I needed anything else and wished me a great day. This was my first time at this branch. It was a great experience.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• A

  Annie W.
  1

  I waited there for more than an hour and was anxious to go to work. I really didn't understand their speed and efficiency. The desk office gays at the didn't understand why he was always chatting with female customers , I really want to curse.

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• R

  Ranch House
  1

  21 unanswered calls. TWENTY ONE. Ya’ll. This is a great big ol’ national chain bank. How in the world are they going to not answer twenty one calls, on an non-holiday, weekday, during business hours?! I give up. We’ll be switching back to our small town bank. 0/5, do not recommend. In response to the owners response, I’m a member of a small, local bank. It has 3 employees, and serves a community of hundreds. It’s always packed, from open to close, and they have NEVER missed a phone call. Don’t give me “this isn’t a call center.” It’s a bank. With my money in it. And when I cease to be able to get in contact with the people paid to take care of my money, is the day the bank ceases to be useful.

  Response from the owner

  Hello, we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  Scotty
  2

  We set up an account this past June and was told that there was NO maintenance fee as long as we had a deposit of at least $250. We looked at our statement and saw that they took $25 the last two months for a total of $50. Now we're sitting here in the lobby, an hour so far, and still have the same person waiting in front of us. This is the worst bank ever. They have one person waiting on everyone coming in, and only one customer service person. UPDATE: We ended up waiting almost 2 hours, but the gentleman that waited in us was very nice and took care of our issue without any problems. Both he and the clerk behind the counter apologized for the long wait. I would give the two people I felt with 5 stars, but they are severely understaffed.

  Response from the owner

  Hi, Scotty. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• M

  Mark Abercrombie
  1

  Two people at desk only 1 helping customers and the one helping is just talking . The line is out the door with no one thinking about 12 other people's convenience I hate this bank worst one I have gone to .

  Response from the owner

  Hi, Mark. We are sorry that we did not meet your expectations and know that your time is valuable. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmericaCare team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• s

  steve House
  1

  This bank has always been a hassel. We have switched all our business and personal accounts to first horizon .

  Response from the owner

  Hi, Steve. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• T

  TheDullahan
  2

  An overall nice bank when it is open, but the fact that you can't even access the ATM on weekends or "bank holidays" is ridiculous. The average person works during the same hours this bank is open and is only off on those same days, so the only option is to either find a way to schedule your trip to the ATM on your lunch break during the work week, or make the 25 mile trip to the next closest BofA ATM.

  Response from the owner

  Good morning. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Matthew Roderick
  1

  It’s Bank of America, and we all know we should bank ANYWHERE else. I left here when my brain fully developed. Terrible place to bank for so many reasons.

  Response from the owner

  Hi Matthew. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Satsuki Hajime Lee
  2

  To many issues to list. Finally closed the account but the guy didnt close it like he said so now I owe 159$ because of overdraft fees I shouldnt even owe due to an error on their part. I feel robbed. The guy shredded my card and everything. I deleted the app and went on with my life thinking the account was inactive for 2 WEEKS. Then after they took the money out they finally sent an email 2 days after overdrafting. Bank with a different bank and save yourself the issues I went through. Trust me youll appreciate me later for telling you this.

  Response from the owner

  Hello Satsuki. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark