First Harvest Credit Union W West Jersey Ave, Pleasantville

First Harvest Credit Union Reviews

• M

  Maria Corporal
  1

  On Tuesday, January 11 I check the account to find that there had been a hold placed on it. Contacted the bank I was disconnected several times finally able to speak to a representative name Ayesha who told me that a supervisor would return my call pertaining to this hold. It is now Wednesday 1245 I have made numerous calls to the bank and again I’ve been promised that a supervisor will call before 3:01 today.I still have no access to my bank account I would appreciate it if someone would contact me to resolve this issue! My husband and myself have been members of this bank for over 30 years prior to the name change! This is not how you treat a 30+ year customer!

  Response from the owner

  Maria, We apologize for not meeting your service expectations, and would like to take this as an opportunity to improve our member experience. Due to the nature of your situation, we are unable to discuss details in a public setting. I would like to discuss your concerns directly. Please reach out to me at 856-232-9000 ext. 5009 at your earliest convenience. Thank you, Erik Young – Regional Sales Leader

• A

  Arnel Dennis
  1

  Where do I begin?? I have been a member of SJCU for years. Now that they have switched to First Harvest and things have changed. I had a problem with the ATM card is associated with my Savings account so I called the number provided on the website ( a 800 number) to see if I could get a new card sent to me. I was told by a customer representative that I could. However, I would be issued an debit card as First Harvest does not give strictly ATM cards anymore. That was fine with me, all I wanted was a card that I could use at the ATM to withdraw money whenever I choose to. I was also told by the same representative that my card would arrive in 7 business days. After 14 business days I tried to call to see if the change over (May 19-May 24 2022) had anything to do with the delay. I was on hold for 1.5 hours until the automated system hung up on me. I called back and waited an additional hour before being disconnected again. So, I spent 2.5 hours on the phone and I still don't know that status of my debit card. I never had this problem with the old SJCU.

  Response from the owner

  Arnel, We apologize for not meeting your service expectations with our Contact Center. We are currently experiencing longer than usual wait times, and understand this can be frustrating for our members. I would be happy to assist you and hopefully resolve any issues. You may reach me at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader

• s

  sojersey2v
  1

  Terrible customer service. This bank is extremely disorganized and has terrible communication within itself. I’ve been banking with them for almost 10 years, multiple vehicle loans (there was a problem with every loan at some point). Now, again I have a new RV loan and due to an issue with DMV 100% out of my control, they have more than doubled my interest rate, taken money from my account without consent and treated me like a criminal. I’ll be refinancing my RV elsewhere. This is the last straw.

  Response from the owner

  Sojersey2v, We apologize for not meeting your service expectations. We would like to address your concerns and discuss how we could have improved your experience. If you would reach out at your convenience, you may reach me at 856-232-9000 ext. 5084. Thank you, Regina Warner – Loan Operations Representative

• K

  Khalid Muhammad
  1

  I was on hold for over an hour waiting for customer service. It's a disgrace they call this customer service. On top of all that they changed way to pay loans but don't explain why and how to correct issues. The worst by far..

  Response from the owner

  Khalid, We apologize for not meeting your service expectations. We are currently experiencing longer than usual wait times, and understand this can be frustrating for our members. Please feel free to reach out to me with any further comments, concerns or suggestions. You can reach me at 856-232-9000 ext. 2509. Thank you, Keyta Peters – Pleasantville Branch Leader.

• T

  Terri B
  1

  Received new debit card with new bank name. I Couldn’t activate it. Tried everything, called customer service and was told to use the number on the card which was only for reporting lost or stolen cards. Went personally into a branch on a Saturday and was told that the needed office wasn’t open on Saturdays. I was using same cell phone, same address so it wasn’t user error. Answered a survey from the bank and heard nothing. I called the branch today …again…While awaiting ANOTHER card, I am transferring all my automatic payments from this account and stopping my direct deposit. Find another bank or credit union unless you have nothing else to do but sit on the phone calling calling calling going through one automated system after another. Bank staff are nice but it’s still terrible overall service.

  Response from the owner

  Theresa, We apologize for not meeting your service expectations. We would like the opportunity to correct the issues you are having. Please reach out at your earliest convenience, it would be my pleasure to assist you. You may reach out to me directly at 856-232-9000 ext. 5030. Thank you, Kimberly Finnerty - Regional Service Leader

• A

  Anthony Marchetta
  1

  Definitely one of those banks who will continually assess bounce fees until you are so depressed you just give up. Nothing says enterprise like snowballing bounce fees. Zero compassion. Only thinks of ways to make money off poor people. No interest or concern whatsoever for it’s customers.

  Response from the owner

  Anthony, We are sorry to hear about your situation, and we apologize for not meeting your service expectations. We would like to discuss your situation in detail and hopefully resolve any issues we can. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 2509. Thank you, Keyta Peters – Pleasantville Branch Leader

• r

  rafael roman
  1

  Ever since in became harvest federal credit union it’s been the worst. Been with south jersey federal credit union for 10plus years and never had an issue. How can I have the funds and you won’t let me Xmas shop.

  Response from the owner

  Rafael, We apologize for the issues you are experiencing accessing your funds. We would like the opportunity to address your concerns and hopefully resolve your issues. If you would reach out at your earliest convenience, you may reach me at 856-232-9000 ext. 2509. Thank you, Keyta Peters – Pleasantville Branch Leader

• J

  Joseph Fierro
  1

  Tried calling and actually talking to someone. Waited more than 1 and half hours. I called at 8:35 am they open at 8:00 am. I know business's have staffing issues. This is just ridiculous.

  Response from the owner

  Joseph, We apologize for not meeting your service expectations with our Contact Center. We are currently experiencing longer than usual wait times, and understand this can be frustrating for our members. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader

• a

  ankur
  1

  This is worst bank in USA credit union supposed to be better then big bank they’re more rip off then big bank . I tried to transferred my own money from this account to my different bank some how their was error I had money in the account. They still charged me ACH fee $70 after waiting on call for almost hour twice . Customer service girl very rude don’t wanna help at all blaming the other bank and not giving me my money back I don’t care about $70 but why charge if I had enough money ..

  Response from the owner

  Ankur, Our goal is to always meet our members’ service expectations and we apologize if we have not met yours. We would welcome the opportunity to correct this short coming. I would like to discuss your concerns at your earliest convenience. You may reach me at 856-232-9000 ext. 2509. Thank you, Keyta Peters – Pleasantville Branch Leader

• S

  SRT-Grizz SRT-Grizz
  1

  I have been banking with the credit union for some years now and usually I don’t have an issue except the atm deposit slot not working here and there but it’s usually fixed fairly soon. So the other day I had sent a friend funds threw cash app and there account got hacked so I then went to the bank to Dispute the transaction and to deposit money to my account. Now the day prior to this day I had gotten a call from them saying that I needed to come to the bank and sign checks I deposit. I was asked to bring if so I did just that signed the check and went on about my day. So now I’m here the next day to dispute the Cash App charge and the teller at the front counter Tiesha proceeds to tell me that she can not accept my I.d because it is expired in an unfriendly matter and also goes back and forth with me. I came in the day before and spoke with other bank personnel and use this same I’d and didn’t have an issue. So I get she is trying to do her job and that’s fine but due to the times everyone know that motor vehicle is super backed up and you have to get appointment to handle your issue with motor vehicle. There isn’t even any available appointments for motor vehicle near me at the moment. Now I have other forms of I.d and ways of verifying my identity why not ask me for my bank card of ssi# or what’s to verify my identity instead of turn me away the same expired I’d the same bank accepted the day before

  Response from the owner

  SRT-Grizz, I’m sorry that we did not meet your service expectations in our Pleasantville branch. I would like the opportunity to assist you with your transaction dispute and address your concerns. If you are willing to allow me to assist you, you can call me at 856-232-9000 ext. 2509. Thank you, Keyta Peters – Pleasantville Branch Leader