First Harvest Credit Union Haddonfield-berlin Rd, Voorhees Township

First Harvest Credit Union Reviews

• P

  Paige Rothmaller
  2

  I’ve been banking with them since I was a little girl. I’m in my 30s now. Since their most recent enhancement everything has declined. Call wait times are over an hour. Going into a branch only results in them calling other offices to try to get an answer. When you call and ask for help, no one knows the answer. They tell you to contact a different person who also doesn’t know the answer. Someone even suggested I call the number on the back of my debit card to get help. I feel second hand embarrassment for them. Lol.

  Response from the owner

  Paige, Our goal is to always meet our members’ service expectations and we apologize if we have not met yours. We welcome the opportunity to correct this shortcoming and address your concerns directly. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 2002. Thank you, Shyeeda Banks – Voorhees Branch Operations Leader

• g

  gabrielle S
  1

  They constantly reduce hours they are open and the times they are open are ridiculous 8am - 4pm Mon thru Friday????, I have to leave work early as I work 7am -4pm to do some simple banking i do not recommend this bank.

  Response from the owner

  Gabrielle, Our goal is to always meet our members’ service expectations and we apologize if we have not met yours. We welcome the opportunity to correct this shortcoming and address your concerns directly. I would be happy to assist you at your earliest convenience. You may reach me at 856-232-9000 ext. 2001. Thank you, Cynethia Davis – Voorhees Branch Leader

• L

  Lady
  1

  Services say they cash checks for free with or without an account with them. Went in to cash a check today at 3pm. Place was not busy at all at the time. It was me and one other customer. At first it was all "No problem, we can help you." Then things got sketchy, he took my check to the back with two females,, came back and told me to go to the bank of America across the street because they couldn't help me... "Too lazy to do your jobs". Don't waste your time going here if you don't have an account. They have no people skills and are quite rude.

  Response from the owner

  Lady, We make it our mission to provide world class service to our members and I’m sorry that we did not meet your service expectations during your visit. I’d like to take the opportunity to learn more about your visit and see how we can improve. If you are interested, would you please reach out at your convenience? You may reach me at 856-232-9000 ext. 2001. Thank you, Cynethia Davis – Voorhees Branch Leader

• K

  Kelli Barsony
  1

  This bank constantly reduces its hours without any notification of its members. I’m so sick of it.

  Response from the owner

  Kelli, We apologize for not meeting your service expectations at our branch. We anticipate the ability to expand our operating hours begin to re-open some closed locations very soon. As many individuals begin to re-enter the workforce we are in the process of hiring additional staff. We would like the opportunity to discuss your concerns and discover other ways in which we could serve you. If you would reach out at your convenience, you may reach me at 856-232-9000 x.2001. Thank you, Cynethia Davis – Voorhees Branch Leader

• K

  Kayla Rivera
  1

  If I could give this bank 0 stars I would. I have a credit card open with them and a savings account. It has been an absolute nightmare dealing with them. Nothing about their online banking is useful nor convenient, and forget trying to call customer service no help what so ever. I hardly use this credit card because there is always an issue but I keep it open for backup. Starting to feel like it’s not even worth it anymore. Mostly likely going to close out this entire account and go somewhere else.

  Response from the owner

  Kayla, thank you for your feedback. At South Jersey Federal Credit Union, we strive to set a high standard for our member experience. We have forwarded your message to our leadership team and will have someone reach out to you directly.

• S

  Sheila Claitt
  3

  I waited on the phone for 30 minutes before a live person came on.

  Response from the owner

  Sheila, We apologize for not meeting your service expectations. We would like the opportunity to discuss your concerns and discover other ways in which we could serve you. If you would reach out at your convenience, you may reach me at 856-232-9000 ext. 5060. Thank you, Sabrina White – Contact Center Leader

• V

  Vincent Boromeo
  1

  I went there to open an account only to find out that they only accept you based on certain criteria that you meet. It would’ve been nice to know that before I drove 25 minutes. Their website said nothing about it either.

• F

  Funny Bones
  1

  The WORST car loan experience ever. Just horrible & I’m still with out a car. Nobody knows what the other parties in there department is doing. I’m so F$&@ Frustrated it’s beyond belief.

• j

  joyce agboola
  2

  Phone customer service is the worst. I truly hate having to deal with them. Especially if the mistake is their fault.

• T

  Tracey H
  5

  I Have a Great Experience Each Time I Visit This Location! The Most Friendliest Staff I've Encountered in a Very Long Time.