First Financial Federal Credit Union U, Toms River

First Financial Federal Credit Union Reviews

• S

  Sue Fahey
  5

  Tony has been a big help and helped me with my phone app. Password and security questions. Tony was so patient and very kind and I greatly appreciated his help. He is an asset to the company!! Thanks again

  Response from the owner

  Sue, thank you for your 5 star rating and review. We appreciate your membership!

• D

  Daniel Lombardi
  5

  Mike Hanna was extremely helpful in purchasing my leased vehicle. Nice low rate, easy to deal with, simple process and also helped me connect with my insurance company. Closing documents were signed within 48 hours. Highly recommend.

  Response from the owner

  We are extremely happy to hear this and thank you for your 5 star rating!

• R

  Rosie Diana
  1

  Worst Bank I've ever dealt with. I have a friend who had stage 4 throat cancer and has No voice back or vocal chords. When he opened the account they Assured him that they would work with his disabilities. They lied. He has no ability to speak so he cannot call. They won't speak to anyone if they call on his behalf. They were supposed to add me as someone to speak on his behalf & Without my knowledge added me to his credit card as a authorized user I didn't have a card and then it was attached to my credit???!!! To date they have overcharged him do NOT respond to multiple emails From him so they literally are abusing and taking advantage of a guy who can't defend himself or speak for himself. If you are disabled incapable of speaking for yourself DO NOT USE THIS BANK. Their online system & app are horrible & your locked out more times in a year than I've ever encountered with any bank. He will be closing his accounts. Because abusing the disabled is a Sin

  Response from the owner

  In response to the Google review referenced above, the claims made therein are inaccurate. Our member asked to add someone to their account, which we can do provided the individual in question follows the required legal procedures. The credit union has advised the member of the procedures that must be followed and we are working with the member to ensure that his wishes are met. The member was never overcharged for anything, and we simply asked the member to comply with legal requirements in order for us to grant his wishes concerning his individual account. Once again, we are working with the member to accomplish this and that should end any confusion. We reject the contentions set forth in this Google review. Please note that they were not made by the member in question.

• K

  K2RET - Bob
  5

  Went there to refinance my truck. I got a really great rate and saved money on my monthly payment. I want to thank Mike at the Tom's River branch for his help and making my experience a positive one.

  Response from the owner

  Thank you very much for your 5 star rating and we are so glad you were able to save money on your monthly payments too!

• n

  nick gilliar
  1

  Have an auto loan since 2018. Nothing but issues, not worth the rate. They charge late fees for payments you made on time. They charge you a transaction fee with every payment if you don't hold a first financial bank account. Absolute horrible customer service. They won't provide an amortization of the loan, even worse, most or them don't know what amortization is. Avoid at all costs!

• J

  Jon L
  5

  My Mom has been a FFCU member for decades and I have been for a number of years. The Toms River Branch is committed to serving its members. I have made several transactions opening closing accounts etc and the staff has been patient and extra helpful throughout all of the transactions.

  Response from the owner

  Very happy to hear this and thank you for your 5 star rating!

• A

  Alissa Ellen
  1

  We have been banking with them since 2018, paying off a car loan. As of last month, they’re suddenly “not receiving our payments on time,” when my actual bank is showing me proof of them receiving them and not depositing them. I pay 1-2 weeks in advance, but somehow they have issues with mail now. They had absolutely no issue receiving our payments last year during the most delayed mail time. Suddenly, “their mail is messed up,” and they’re not receiving payments on time. My bank said, verbatim, “they are more-than-likely not cashing the checks when they get them.” I paid two weeks ago and they still somehow didn’t receive it. I will not be accepting any late fee or automated message. The manager at this place emailed me saying she didn’t believe my proof of my my bank statement showing the tracking of the each check. February’s check cleared ON OUR DUE DATE, but she said “they didn’t get it until the 24th,” and sent us a late payment notice. I called my bank twice and they verified the tracking is correct. Why/how would they lie about this anyway?? I’m over this and I wish I could bring this loan elsewhere.

  Response from the owner

  Hello Alissa, our Member Solutions Department can assist you regarding any payments in question by calling 800-292-2024, Option 2. You can also email [email protected] and provide us with your full name and contact phone number to receive a call back where we can research this matter further and take a look at your loan history. Thank you.

• L

  Lo Dunwald
  1

  For some reason the tellers are rude and don't like to give you your money here. If you need to talk to them don't walk in they will tell you you have to call for an appointment. No appointments available for 4 to 5 days. No matter when you call. Or when you come in. Even when the bank is empty inside and there are three people sitting at desks and one teller they will not help you at that time unless you call. When you go to withdraw your money They will not give it to you until you answer what you're doing with the money. Just a heads up people

  Response from the owner

  Hello, our lobbies have been open to walk in's since April 5, 2021. Appointments are no longer required, but are encouraged when possible. Please visit our website at firstffcu.com to view the current lobby hours which are open to the public Monday through Saturday.

• L

  Lois Ann De Rome
  1

  I have been trying for three days to reach a bank representative by phone because I cannot access my account on line. I sign in and a message says my information cannot be verified and that I should call the bank. How is it possible that I am unable to have access to my account? I have no idea as to whether or not there has been any activity on my account. I am totally disgusted. How is a bank allowed to keep customers from accessing their account? Aren't there laws regarding this?

  Response from the owner

  Hello, as all members were notified - we went through a system upgrade 3/15/21. Information was sent out over the course of several weeks about how to login for the first time after 3/15, as well as video tutorials. All important information is still available on our website system upgrade page at firstffcu.com. If you are still having trouble logging in or unable to reach member services due to excessive call volume, please send us a private Facebook message with a call back number at Facebook.com/firstfinancialnj or email [email protected]. There is also a temporary call center to help with logging into online banking listed on our website homepage. Thank you.

• T

  Trakeia Vaughn
  1

  I have never experienced such poor customer service at a bank in my life. My husband and I have been banking with FF for over a year. We’ve had issues in the past (not our doing). But with our last issue (again not our fault) they refused to correct their mistake which caused our account to close. We’ve tried calling, driving to different locations and every time it’s a different story on why they can’t fix the problem. I wish I could give them zero stars for the heartless and unprofessional people who work here. A true headache. PLEASE PLEASE PLEASE do your research about this wicked company. They’re only out for themselves. Save yourself the headache and go elsewhere.

  Response from the owner

  Hi Trakeia - According to our records, various staff members have been in contact with you multiple times to try to rectify this issue. If you still have questions or concerns, please call our Member Service Center at 732-312-1500. Thank you.