First Financial Federal Credit Union York Rd, Timonium

First Financial Federal Credit Union Reviews

• O

  Octavia Shaw
  5

  This has been my credit union for approximately 20+ years and I have always been treated like a valuable customer. Each and every representative I had met with for various reasons has made my membership worth while. When I call to speak with member services or stop in to speak in person my questions or concerns are always appreciated and approached with great concern and urgency. The customer service is outstanding; I could not do business with any other company.

  Response from the owner

  Hi Octavia, thank you for the five-star review and comments! We are so happy to hear you love coming to First Financial! It's very important to us to know we're serving you the best we can. We look forward to many great years with you, thank you for your membership!

• R

  Renee Musicus
  5

  I have been with FFFCU for over a decade and I couldn't be happier. Their call center reps aren't all that, but, moneywise, FFFCU has done really good by me. If you want a low mortgage, car loan, HELOC rate, FFFCU has got you covered. Their bounced check charges are lower than any bank's.

  Response from the owner

  Thank you for the five-star rating, Renee! We appreciate the feedback and always like to hear when we're enhancing our members' lives. We're proud to be your Credit Union and look forward to many great years with you as an FFFCU member!

• M

  Mark Manger
  1

  I have been banking here for a long time. This bank has drastically gone down hill. They do not care about you or protecting you. I have had my debt card number stolen and used way to many times for a card that sits in my desk drawer. The fraud department is a joke they do not care and make mistakes saying its an oversight. I can tell you if their money was taken they wouldn't think its an over sight. My account was drained for a month and a half before they sent emails. and just found out it was hit months before and I lost all that money now because its too late so if you want issues and to lose money bank here. Some one will hack your account number and spend your money and best of luck getting it back. Even the bank manager could not get a ahold of the fraud department. Do yourself a favor and bank with a reputable credit union.

• J

  Jack Cannon
  1

  Sorry to do this, but the quality of service has gone downhill significantly in the last few years. It is nearly impossible to get someone on the phone in under 45+ minutes, and fees have gone through the roof while interest has been reduced to almost nothing. I have tried several times over the last few weeks to call and try to resolve an issue that could become fraud at any time.

  Response from the owner

  Hi Jack, thank you for taking the time to leave this detailed feedback. We are sorry to hear you did not receive the level of service we strive to provide our members. Please know we will certainly be using this information to help deliver a better experience in the future. We have also shared your feedback with our Member Services Supervisors, and they will follow up to make sure your review is properly addressed.

• C

  Cailyn Jackson
  2

  I have been here basically my whole life. Never had another bank card. But I officially have opened an account elsewhere. Someone has hacked into my accounts, and as if this situation wasn’t already stressful, every person I talk to about this seems to think it was me. I feel written off, guilty before proven innocent and very disappointed. My credit score is also about to drop drastically due to them only giving this 45 days before they send it to collections. They told me my best bet is to just pay it and “if we do find it’s not you you’ll get your money back”. Highly disappointed with the way they handled this. Will not be using that checking account ever again. This is not the first time my account was compromised and I am truly starting to believe this is an inside job.

  Response from the owner

  Hi Cailyn, we appreciate you taking the time to provide this detailed feedback and we're sorry to hear our service did not meet your expectations. Please know we have escalated your feedback to our Member Services supervisors and will make sure it's properly addressed. We are always willing to listen and will use this information to improve our processes and create a better experience for our members. Please feel free to contact us at 410-321-6060 option 5 with any additional comments. Thank you for your review.

• T

  Tenaya Goode
  3

  For the most part I don't have an issue with First Financial, However this morning on the way to work I wanted to make a deposit and the machine was down. I thought something was wrong with my card or account but when I pulled up to let others go everyone in line was having the same issue. It's nothing like needing to go to the machine quickly while trying to rush to work and can't handle your business. It can sometimes throw your entire day off considering there aren't that many First Financial machines on the way to work.

  Response from the owner

  Hi Tenaya, thank you for sharing your feedback and we're sorry to hear about your experience this morning. Please know that your comment will help us to continue to improve our processes and machines to better serve our members. Your membership means a lot to us, so if you have any additional feedback, please feel free to contact us at 410-321-6060 option 5.

• C

  Chris Huxley
  2

  Very nice staff and office - but was completely blindsided by the $1000 daily spending limit. I went to pay bills and my card kept getting declined, only to be told I can't make over $1000 in debit purchases a day.. and can't take more than $1000 out of the ATM a day either. It's so inconvenient and annoying now I have to switch accounts again to set up my bill payments.

• T

  Theresa Marie Lawler
  1

  The absolute worst!!! I am so disappointed I signed up with them. They are supposed to work closely with the school district and teachers but their hours are during school time and there is always an insane wait to speak with anyone on the phone. Plus, they don't call you back if you opt for a call back instead of waiting. I've been trying for over a week to get onto online banking, unsuccessfully. I can't access my money, if it's even there. Do not use them if you're thinking about opening an account.

  Response from the owner

  Hi Ms. Lawler, thank you for sharing your feedback and we are very sorry to hear about your experience. That is not the level of customer service that we want to deliver. Please know that your feedback will help us to improve our processes and we will be reaching out shortly to follow up and assist with your inquiry. Or if you prefer, you can also contact us directly at 410-321-6060, option 5. We apologize for any frustration and look forward to speaking with you.

• D

  D Williams
  1

  Terrible awful experience. I wasn’t able to get online and the app working. I waited on hold for an hour only to be told they couldn’t help me. I got really bad service at the Lutherville location. The final thing that made me close my account was they thought a check I deposited was fake and froze my money and my account. I spoke to some little brat named James Carter. He was very condensing and his letter to me had about four typos. Once I got someone to unfreeze the money I closed my account.

  Response from the owner

  Hello, thank you for sharing your feedback and we are very sorry to hear about your experience. That is not the level of customer service that we want to deliver. Please know that your comments will help us to continue to improve our processes to better serve our members. Your membership means a lot to us, so if you have any additional feedback, please feel free to contact us at 410-321-6060 option 5.

• K

  Kyle
  1

  For the last year now I’ve had nothing but issues. They always seem to be closed for staff training, the online banking is always under maintenance and it never fails to be a royal pain to get logged in to and the thing I can’t stand the most is not being open on Saturday which I’ve never understood. What are you suppose to do if you have account issues? Also they don’t carry cash so forget trying to exchange large bills for small ones. I’ll be making a switch to another bank real soon.

  Response from the owner

  Hi Kyle, thank you for your feedback and we're sorry to hear about your experience. Please know that your comments will help us to continue to improve our processes to better serve our members. Your membership means a lot to us, so if you have any additional feedback, please feel free to contact us at 410-321-6060 option 5.