First Financial Credit Union W Touhy Ave, Skokie

First Financial Credit Union Reviews

• G

  George Vado
  1

  THIS CREDIT UNION IS NOT "slowly going down the drain" IT'S ALREADY GONE. I refinanced two cars and obtained a loan. I paid each one ON TIME and NEVER MISSED A PAYMENT. I applied for another loan after completely paying for the last one. A week went by and no call, no email. I called after a week and a half to get a status and they said they would call me. NO CALL. I emailed James who works in the Loans Department and he finally told me that my application was denied automatically by the system and that he was going to look at it. Another week went by and NO CALL, NO EMAIL. I emailed James and he almost immediately told me that there's nothing he can do. WHAT A JOKE. THEY HAVE NO RESPECT FOR THEIR MEMBERS AND NO COMMUNICATION SKILLS.

• A

  Aggie Hef
  5

  Love this credit union! They're always friendly and over the top helpful. Great rates!!

• M

  Maria Monaco
  4

  Staff has always been very helpful and friendly! Been with them since 1988!

  Response from the owner

  Maria, Thank you so much sharing your feedback. We're so very thrilled to serve you! Please do not hesitate to reach out if we can ever help. Dan Butterworth VP Member Experience

• L

  LAILA KORO
  5

  Irene Aguilar is Great! She helped me with 2 loans and she was awesome!! Very helpful and she made sure i was happy with everything. And all the team is great 🙏 Thank you so much. Highly recommended 👏🏻👏🏻

• K

  Katerina Kat
  1

  I can never reach to talk to anyone on the phone in that bank, nor can reach anyone on their extension… This is insane…

  Response from the owner

  Hi Katerina, We're sorry you weren't able to connect with someone when you called in. Friday mornings are one of the busiest times to call in, and unfortunately wait times were longer than we would like them to be this morning. One of the recent improvements we've made to our phone system is to allow you to receive a call back as soon as we have a representative available to assist you. You won't lose your spot in line! Again, I apologize that you were not able to reach someone. I encourage you to check out our online & mobile banking options as another way to stay connected with us! Thank you for your feedback, we will continue to work to improve our availability at peak times. Best, Dan Butterworth VP Member Experience [email protected]

• J

  Jose Sanchez
  1

  Their team is never available!!!! All I want is my money from my checking’s account!!! Terrible service!!

  Response from the owner

  Hi Jose, I'm concerned to read your comment. Our branches are currently open and available for your use (4:07pm). We would like to help you access your funds. Please feel free to email me directly at [email protected] and I'll assist in any way I can. I look forward to speaking with you. Dan Butterworth VP Member Experience First Financial Credit Union

• A

  Adrienne
  1

  Not what I thought a credit union was supposed to be.

• M

  Michael Alexander
  5

  Their whole team is incredible. Not only do they offer intense flexibility and professionalism, but they are fun to work with, and hilarious! Nancy Duran, Aurora Gonzales, and Tony Marcus are the best.

• A

  A F
  4

  I've been with First Financial for 3 years now & love the 5% interest checking, friendly staff, short teller wait times & extended hours! Pro-tip: don't call. The crazy long hold times will drive you nuts. Email or visit in-person!

• R

  Robert Ostrow
  1

  As others have mentioned, FFCU is slowly going down the drain. Every time I walk-in to either branch, there is always a new employee.... Why are all the seasoned employees leaving???? It's so frustrating when a new employee doesn't know how to process a simple transaction! I used to love transacting when all of the older staff worked there, now it just SUCKS! Good luck trying to get someone on the phone, YOU WILL BE ON HOLD FOR HOURS! The customer service is mediocre however, I blame management as this is their responsibility. Their mobile application is horrendous and their website is TERRIBLE. Nonetheless, if you want to join a credit union that is stuck in the old ages, then join FFCU!