First Federal Bank of Kansas City Nw Prairie View Rd, Kansas City

First Federal Bank of Kansas City Reviews

• R

  Rebecca Enna
  5

  My husband and I have been customers of this bank for over 10 years. The vast majority of our time has been pretty uneventful which is a good thing. We get quick efficient service. The tellers are always personable and ready to answer any questions we have. Recently we had an issue occur in our family and our daughter was hospitalized. With extra expenses our checking account got seriously out of control and we were assessed (rightly so) several overdraft fees. When I called and asked for a little help they were very gracious and waived a few of the fees and were very kind and patient in listening to our situation. They went above and beyond however by sending a personal card to our home signed by many of the employees from our Zona Rosa branch wishing us well. Even the smallest gesture makes such a difference in a trying time. I can't thank them enough for just being kind. Rebecca Enna

• J

  Jason Logan
  2

  The drive thru is very slow. The last time I was there I watched them process the guy next to me, then after he was gone I saw someone get up out of the chair and then finally process my deposit. It was a different person they could have processed me anytime. There always seems to be people just walking around in there but no one ever helps you.

  Response from the owner

  Thank you for sharing details about your recent experience at our Prairie View location, and please accept our apology for the wait time you experienced. We share your disappointment with the time it took to process your transaction and we’d like to find out more details from you. Our Manager for that location will be reaching out to you today to schedule a time to talk about your experience in greater detail. We recently made a significant investment in new computers for all of our banking center locations, with the aim of reducing the time it takes to process transactions. We are continually looking for ways to help our banking center teams be more efficient. Again, we apologize for the experience you had at our location, and we will look into ways to improve our service for you and all of our customers based on your feedback.

• S

  Steve H
  5

  They help with my home loan. So good people. Yes

  Response from the owner

  Thanks! We're glad to have you as a customer.

• L

  Linda Edwards
  4

  My mother was a customer for years and I have been a customer for years. Always helpful.