First Federal Bank S 6th St, Macclenny

First Federal Bank Reviews

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  Hannah Dryden
  5

  We have had a lot of accounts with First Federal, from mortgages, land investments, and personal checking. This bank is the best one I’ve ever used! Cyndi Ray is awesome for new mortgages and Becky Brown is amazing for HELOCs/personal accounts. Both of these ladies have gone above and beyond for us and have always responded promptly to anything we have needed. I’m so happy to be with a bank that I can talk directly to someone if I need anything! We look forward to having a continued relationship with this amazing branch. I hope they come to Clay county soon! Becky and Cyndi, you are seriously the best!

  Response from the owner

  Thank you for your kind review, Hannah! We are thankful you have chosen us to assist you with all of your accounts and we are thrilled to hear that our incredible staff has provided the best service possible. Customer service is our priority! Thank you for choosing FFB.

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  Apryl Beck
  5

  I just started with this bank and I could tell right of the bat they are very attentive. Even though I feel like they can be slow at moving people at times - I remind myself they care and truly treat each customer like family.

  Response from the owner

  Thank you for your kind review! We strive to meet all of our customers needs and show them that we care for them. Thank you for choosing FFB!

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  Pamela Ernst
  5

  Breanna Boatright is a true professional! She made me feel 100% comfortable during the preapproval process at First Federal Macclenny, FL branch. It’s rare to find a branch where you can meet face to face with someone to go over a mortgage loan preapproval. Breanna was available to take my calls, and prompt in returning calls. She is so polite and friendly! Breanna is the definition of Superior service!!

  Response from the owner

  Thank you so much for your kind review, Pamela! FFB is thankful to have employees like Breanna who go above and beyond to meet our customers needs and to make the banking process as smooth as possible. Thank you for choosing First FederalQ

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  Tracy Wilford
  5

  I want to thank Mrs. Becky Brown for being so kind to my elderly mother. She went behind the call of duty to help her. Becky you are the Best !!! Thank you again.

  Response from the owner

  Thank you for your kind review! We are thankful for employees like Becky who care for our customers and are always willing to lend a helping hand. Our hearts belong to our communities! Thank you for choosing First Federal!

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  Mr Boaty
  5

  I have been with FFB for close to 10 years now and I am very happy with the customer service that I receive from them. The staff is very knowledgeable, friendly, and eager to help. Would definitely recommend them!

  Response from the owner

  Thank you for your kind review! We appreciate your loyalty to FFB and for recommending us to others! We are thankful for customers like you.

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  Teresa Yarborough
  5

  Just wanted to give a shout out to one of the First Federal employees. Over the past 2-3 months I have had several opportunities to be directed to the desk of Becky Brown in the Macclenny office. I was having problems such as my online banking account, problems with my escrow account, assistance needed concerning a large wire deposit that hit my account, etc. Each time she answered the phone promptly, and truly went out of her way to treat my rather small issues as though they were just as important as any others. Her determination to get to the bottom of the problem as quickly as possible really spoke volumes to me! What great work ethics!

  Response from the owner

  Thanks, Teresa! Becky is fantastic and we'll be sure to let her know.

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  Stephani Stelma
  5

  I have been with FF for almost 5 years. I have moved away from Florida and refuse to change banks. They have a great mobile banking app, free atm locations all over. Their best assets most is their customers service hands down. From the tellers to account managers they all treat you like family, no matter time of day or contact method. I love my account manager Becky and will not change banks for any reason.

  Response from the owner

  Thank you Stephani! We are delighted to be able to continue to serve your banking needs.

• M

  M Pre
  2

  On many occasions I seek help from Becky Brown. She is always attentive, understands the need or question and always gets things done in a timely and friendly manner. Becky is accessible and is excellent at customer service. It is a joy to bank at FFBF.

  Response from the owner

  Thank you for the kind words about Becky Brown! She loves to help customers. Since you gave a 2 star review, please message us if there is there anything else we can do to help improve your experience.

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  Jamie Dehart
  5

  Becky Brown is an assest to first federal. Becky is always willing to go out of her way to help in any way possible. Becky has excellent coustomer service, and is always a pleasure to work with.

  Response from the owner

  Hi Jamie! We are thankful to have Becky on our team and appreciate all she does for our customers. We will pass your kind words along to her! Thank you for choosing First Federal.

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  Gigi Madera
  5

  My husband and I applied for a mortgage and although this process is a difficult one both Mr Wally Smith and Ms Dina Whitehead were excellent with us!!! They would answer all our questions no matter what it was as the bank has their own dialect 😉 and it can be confusing. They made the process as smooth as possible and now we have our new home! They treat you like family! Thank you!!