First Education Federal Credit Union W Carlson St, Cheyenne

First Education Federal Credit Union Reviews

• Z

  Zachary Fisher
  5

  I will never bank at any other financial institution. First Education FCU actually cares about their members. They aren’t out to make money off of the people that keep them afloat, they genuinely care and want to help. I cannot count how many times they have helped me and saved me from huge issues in the long run. I actually enjoy going inside because everyone is so friendly and they genuinely know me and my family. I cannot say enough good things about this credit union but you would be crazy not to enroll with them. I’ve been a member for almost 20 years and will be a member for the rest of my life because they have earned my trust and my patronage. The absolute best financial institution in Wyoming, and probably in the entire USA.

  Response from the owner

  Thank you the rating. We truly care about our members and our community. We, too, think we're the best financial institution in the USA but it's nice to hear it from others.

• J

  John Hurley
  5

  We have dealt with 1st Education for almost 15 yes. We have our mortgage, car and other loans with them. The application process for loans is easy, quick and professional! We tried another banking facility as we had a close relative employed there...we now have all our finances back to 1st Education. Esther and Cortney are just the best!! n

• P

  Pam Burd
  5

  I have appreciated their exceptional customer service since the very first day. It is like a family. I’ve been treated like I truly matter with each and every transaction. Everyone the goes above and beyond which is rare these days. I am grateful.

• H

  Holy Ghostin
  5

  Everyone is so nice and Friendly. Every time I go in there they are more than helpful. 😁 Amazing staff and a joy to be around. They are always prompt and I'm quickly in and out

• E

  Eric Fountain
  5

  They are always dedicated to the customer service brand. The nomenclature they have created is one of members first not membership by numbers! This is what a credit union philosophy was built upon.

• J

  Jennifer Armstrong
  1

  If you want modern conveniences that most major banks provide don't bank here. Their security authentication is so outdated, Venmo won't accept transfers from them. Online purchases are frequently declined as well do to this. If rather have convenience and security than be recognized by name when I visit my branch. I would give them zero stars, but it wasn't an option. Been an account holder for almost a year, nothing but hassles.

  Response from the owner

  I apologize that you do not have the correct information about the services we offer and the security measures we use. We offer most of the 'modern conveniences' that major banks offer including Apple Pay, Android Pay, mobile apps. Our security measures are as good as and in many cases better than those used by others. As for Venmo, according to their website, they use the card networks to process transactions. All parties on the card networks use the same security and authorization processes. Purchases are authorized based on account status and fraud indicators. Since all parties use the same security, it does not cause declines. Please contact me at the credit union and we can discuss the specifics of your situation. We feel we can provide the technology people want and still know your name. Jim Yates, President

• M

  MaryAnn Gallegos
  5

  The people that I have encountered at FEFCU are so personal and profession! I just love them, Jacalyn, Courtney, and Ester are mainly who I work with and they are the best!!!!! I think that FEFCU are the best, I you are they are my go to people!

• M

  Muh Морган
  5

  I love this credit union! My family has been banking with them for years and stick with them for a reason. After extended periods of living abroad, I have ran into so many issues in terms of card blockage, transfer problems, etc. and the staff at First Education always goes above and beyond to help me. They always treat you like family and work quickly to solve any problem. Absolutely would recommend!

  Response from the owner

  Thank you for being a member and your positive comment.

• v

  venom wolf
  5

  My grandmother introduced me to the bank at 16 I'm now in in my mid 20s they have not done anything but helped and been very supportive

• C

  Cynthia Givens
  5

  The employees are wonderful. They go above and beyond to help. It’s nice that they recognize a customer by name. I appreciate them.

  Response from the owner

  Thank you for the rating. We try to get to know our members so we can provide the services they need most.