First Credit Union S Arizona Pl, Chandler

First Credit Union Reviews

• R

  Rock Anne Thit
  5

  Had a crush for time situation and Bobby, Barbara Marsh, in customer solutions center, knew who and how to expedite items for our needs. We have found this level of service throughout our time with First Credit Union. Thanks, again, Bobby Marsh, for your prompt, knowledgeable and professional service<3!

  Response from the owner

  Woohoo! Thanks for the awesome rating. We love our members. :)

• K

  Kory Lewis
  1

  I see where the 3.5 star rating comes from… Need a New Bank Card, walk in ask for a New Card & was asked if this card is giving me trouble? Yes, Little Old & Worn Out,.. If this card keeps giving you trouble, come back!!!!!!!! Wow, New Card Please, Will Pay If I Need To!! Live in Casa Grande, No First Credit Union !!!!

  Response from the owner

  Thank you for taking time in sharing your experience with us. We appreciate you providing your feedback and letting us know about this concern. A representative from our Member Experience Team will be reaching out to learn more about your recent experience.

• H

  Hugx
  1

  Literally the work bank to finance a auto loan threw I would rather pay 5% more interest then ever deal with this joke took 3 years of constant calling every month to get my payment stubs to mail in my payment proably paid 250 to 300 dollars in making payments over the phone then when finally paid off they told me they would mail me the title waited 2 months called asking where the heck it was then told no we don’t send u one u have to pay dmv for a title.... biggest joke ever highly recommend no one ever finances with them

  Response from the owner

  We're so sorry your experience was below expectations. We appreciate your feedback! Give us a call at (480) 756-5500 and ask for our Member Experience Team.

• M

  Melissa Macay
  5

  I’ve been banking here fit a while. And the tellers are so sweet and friendly. Especially the young gentleman there who is always smiling and has great energy. I always feel welcomed at the Branch :)

  Response from the owner

  Woohoo! Thanks for the awesome rating. We love our members. :)

• J

  Justine DeHaven
  4

  Refied my car loan and got a credit card through them. Its been THE WORST EXPERIENCE. If you get a loan or credit card through them....you better make your payments in cash to the branch directly. Their website is NOT user friendly, they charge $10 to process a payment on the phone. Spoken to two people today and neither helped. I've been on hold for 20 minutes now again to try and avoid having a late fee or have it hit my credit. They are an absolute joke. I'm seriously considering refinancing with a different company at a higher rate and pay more every month then deal with them. UPDATE: Spoke with a Jacqueline (who deserves a raise) and she gave me her direct # and told me to call her back later this week and she will personally help me figure out whats going on. She waived the $10 this month so I wasn't late. Made some jokes.....that woman knows how to calm a crazy customer down. Seriously....she turned this whole thing around for me

  Response from the owner

  Uh oh, we're sorry your experience was below expectations. We appreciate your feedback! A representative from our Member Experience Team will be reaching out directly to discuss.

• C

  Constance Tarro
  1

  Your hold times are BEYOND RIDICULOUS.

  Response from the owner

  Thank you for your Feedback. We apologize for your recent experience. A representative from our Member Experience Team will reach out to you.

• T

  Tanner Cook
  5

  I was a lifetime customer of Bank of America, but when I saw how First credit union treats people, I knew it was time to make the switch. I worked directly with Sarah, who is awesome in every sense of the word. I refinanced my auto loan with an amazing interest rate, and to top it off, I signed up for everything through video chat! I was stuck in the hospital so this option what amazing, and it worked flawlessly. I was also approved for a credit card, which will be nice to have in case of emergencies. I would highly recommend working with Sarah at First Credit Union!!!

  Response from the owner

  Woohoo! Thanks for the awesome rating. We love our members. :)

• B

  Brittni Irene Catron
  5

  I love first credit union! They are personable, friendly, helpful, they don't rush you, they take their time to make sure they are thurough and help you with everything you need, everyone creates a connection with the members, they know me by name when I go in and they are so polite to my Dog! Wouldn't wish to bank anywhere else. P.S. my dog would love if you guys got dog treats again. He says thank you in advance.

• Y

  Yolanda Galindo
  5

  I worked with Cindy Gonzalez from First Credit Union for the refinance of my home. I've had my mortgage for the past 15 years at a 5.625% due to being hesitant and the amount of paperwork you have to submit. However, we decided to refinance to take advantage of the low interest rates that First Credit Union had to offer. Cindy made it such a great experience and most of all hassle free. :) Very little paperwork and everything was done in a very efficient manner. She's very helpful and willing to go "an extra mile" to help you out. I highly recommend her for any mortgage needs. Thank you Cindy!!

  Response from the owner

  Hello Sunshine! Thank you for the wonderful rating.

• P

  Phillip F
  5

  Great service all the time !!! I've been banking here for over 20 years .