First Community Credit Union Branch, Lake St Louis

First Community Credit Union Reviews

• N

  Nathan Kern
  1

  Terrible customer service. Missed last payment of 100$ when paying off car because we thought it was paid off. They added over 30 dollars in late fees, couldn't take payment over the phone, couldn't remove late fees over phone. So I paid through my bank's online payment system including late fees. next month I got another bill for 14 dollars and a threat to repossess the vehicle. Went into branch office, first they tried to collect the 14 dollars, then teller had to talk to manager, then had to call another division, took over 30 minutes. So if you're willing to bank somewhere that's happy to repossess your car and make credit reports for 14 dollars this is the right place.

  Response from the owner

  Hi Nathan - Give us a chance! We would like an opportunity to address this issue to your satisfaction. Of course, we do have policies and procedures which may mean our hands are tied, but if you email [email protected] with some details about the situation and the best way to contact you, we will get the information to the right person to try and find a resolution.

• S

  S Raser
  1

  I wish I could give zero star. Please stay away from this Credit Union. Go somewhere else anywhere else is better. Out of the finical institutions available make a better choice than this one. They have no idea what customer service is about. I took the time to call their corporate office and explained what happened and I received the same response as the store. This is not about $$$ it is about ethics and being responsible with personal information.

  Response from the owner

  We would like the opportunity to address this issue to your satisfaction. We have policies and procedures which may mean our hands are tied but if you email [email protected] with some details about the situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• J

  Jason Serio
  5

  The folks at this location are friendly and always willing to help you with all your financial needs. Stop by and give them a chance to see what they can do for you believe me you won’t be disappointed.

  Response from the owner

  Thank you for taking the time to write a review, Jason! We appreciate you being a member at First Community!

• K

  Kari Scarlet
  1

  Very frustrated with this branch. I have been banking here for years and loved their customer service, up until recently. Ready to switch banks. Not only do they restrict my debt card for a online purchase , which I make every couple months at same website, and fail to contact me; my last deposit was put in someone else's account! $300.00 !!This is COMPLETELY UNACCEPTABLE! THANK GOD I SAVED THE RECEIPT! SMH

• C

  Chihuahua Mommy
  5

  I have been a customer of this bank for more than 17 years and with this branch in Lake St. Louis for 5 years. I will only go to this location where everyone is so friendly, professional and understanding. I have been to other locations specifically Wentzville and O'Fallon off Tom Ginnever at both locations they have been less than curtious they were down right unprofessional and never ask any questions they are curt and rude to say the least.

  Response from the owner

  Thank you for your kind review, and thanks for taking the time to share your experience! We are grateful for the opportunity to be your trusted, financial institution, and hope to be able to do so for many more years!

• S

  Sherry W
  5

  We have been banking at this branch for over 10 years and have always had EXCELLENT service. LOVE the Ladies at this branch! They are extremely helpful. If they don't know the answer to my questions they will take the time to research it for me. All the Ladies have been very friendly and make you feel welcomed. They are WONDERFUL!!!!!!! If I could give it a bunch more stars I would because they deserve more than 5 stars!!!!!!!

  Response from the owner

  Thank you for your kind review, Sherry! We are grateful for the opportunity to be your trusted, financial institution, and hope to be able to do so for many more years!

• K

  Karsyn C
  5

  Everyone who's ever worked there are super sweet and nice and I enjoy going to this location every time. They're willing to talk to you and make you feel comfortable and are super helpful with everything! Whenever I had my card info stolen and had to go dispute the unauthorized transactions, the woman was calm and helpful and walked me through everything and I got my stolen money back just two days later. I highly recommend this location! Such wonderful employees.

  Response from the owner

  Thank you for taking the time to share your experience, Karsyn! We appreciate you being a member at First Community!

• I

  I Dayno I
  1

  I've been with them sense 1985 & never been treated the way this branch does. This branch be much better off permanently closed ride arrogant teller needs to be fired. Not the only person who has complained.

  Response from the owner

  We would like the opportunity to address this issue to your satisfaction. If you email [email protected] with some details of this situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• K

  Kecia Cortrecht
  5

  Love FCCU. They are the best place to keep your $ and all of the staff are friendly & helpful.

  Response from the owner

  Thanks for the amazing review, Kecia! We appreciate your business!

• M

  Morgan Hicks
  5

  Great loaction and I love the weekend hours. Also work at walmart so I can do my banking during work time and don't have to travel and waste time.

  Response from the owner

  Thanks for sharing your feedback, Morgan! We appreciate you taking the time to write a review!