First Community Credit Union N Lindbergh Blvd, Florissant

First Community Credit Union Reviews

• D

  Daria Morgendorffer
  2

  ATM machine is always broken or half works. The people that work here are very rude. I gave 2 stars ONLY because the bank institution itself is good, but they need to be retrained on CUSTOMER SERVICE

• L

  Linda Governick
  5

  My late husband and I got our home, in the country, refinanced with a 15 year loan. I recently paid it off and decided to continue all my banking with Community Credit Union. They have always treated us as important and that was greatly appreciated. I think you get to know a company in 15 years. I had 5 other accounts that lost out because they forgot what loyalty means and is.

  Response from the owner

  Thank you for your kind review, Linda! We appreciate your business!

• P

  Paul Bass
  5

  The best credit union in all of St Louis County that offers the lowest rates

  Response from the owner

  Thank you for taking the time to write a review, Paul! We appreciate you sharing your feedback. Thanks for banking with us!

• N

  Nicole
  1

  02-06-21 Usually I don’t have a problem with First Community. I went to the tellers and didn’t even get acknowledge no greet or anything just asked if I wanted my money in my checking or saving . I told her checking please and then she said to have a nice day. I then check my account when I got down the road to gas station and I still had no money in my account I’m frustrated that the lady has put my money into another account and now I have to wait to Monday to get accounting department to fix anything . Because this location was closed and the Walmart branches couldn’t do anything because it wasn’t through a Walmart branch.

• D

  Dana Wakefield
  4

  Awesome customer service with Ms.Tiara McCay in the drive thru today. And Ms Connie,Erin,Kayla and Janice are all amazing nice know there information thank you First community credit union.

  Response from the owner

  Thanks for taking the time to write a review, Dana! We appreciate the opportunity to be your trusted, financial institution!

• R

  Riccy Redd
  2

  Extremely inconsistent underwriting. I was declined on loans that I was approved for easily with other credit unions. I have been a member for 4 years and have paid off 3 vehicle in full and I’m in the 700s. Unless your EXCELLENT credit or ready to be declined I do not recommend this credit Union I am pulling my money immediately and cutting all ties

• T

  TONY MOG
  4

  Customer service very good and fast. About 4 lanes drive through and two more lanes for ATM users. You can deposit cash and/or checks in this ATMS 24hrs. The facility itself does not look very appealing when it come to looks.

  Response from the owner

  Thank you for your kind review, Tony! We appreciate the opportunity to be your trusted, financial institution!

• K

  Kitty Kitty
  1

  The worst customer service ever! 1st the drive up tellers dont even acknowledge you. After you send the tube in the next thing you hear is have a nice day! No "hello" , no "how are you" nothing! The online chat (which is convenient) but no better. Also, the banker that opened my account at this branch failed to put overdraft protection on my account after I requested it. About 5 months after I requested it, I found out it was never placed and had an item returned. This is why American Eagle will remain my primary credit union. I was using this credit union as a way to save primarily, my 2nd job direct deposit just goes here, as soon as my direct has been switched by my job, I'm gone! If I could give -0 stars I would!

• L

  L D
  1

  I wouldn't recommend this company to anyone. Chesterfield, Mo location is prejudiced and not afraid to show it. If I could give this company a minus zero I would.

  Response from the owner

  We would like the opportunity to address this issue to your satisfaction. If you email [email protected] with some details of this situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• Q

  Q Caldwell
  1

  Absolutely no customer service AT ALL. Horrible hours. I needed help with my account and a change of address. I called the 800 number and the 636 number, both would tell me offices are closed and would leave me to be SOL. It is very dissapointing that there is no after hours customer service line. If I need them for something really important, you'll be SOL until they reopen. Beacuse of this, I may consider finding a new credit union or bank.