Together Credit Union N Hwy, Florissant

Together Credit Union Reviews

• T

  Trymiah Nicole
  1

  I had the most disgusting experience at this location today. I just opened up an account with this credit union as a secondary banking institution and I’m never going to this location again. I will stick to my side of town. The snappy attitude was just too much. I was not greeted and when I did greet the teller, it was a deep breath taken like I was a problem. The teller just wanted to just send me out the door without an envelope for my money order. I’m big on customer service and how I treat people and a person has only one time to handle me wrong and they won’t see me again.

  Response from the owner

  Oh my goodness, we are terribly sorry to hear of this experience. Please, so that we can ensure issues like this are addressed and corrected, contact the branch directly to voice this concern and provide more details. We hope to hear from you soon; thank you for being part of our Credit Union.

• J

  Johnnie Payton
  1

  I was switching a Term life policy to a life time policy through Trustage in which there affiliated with, on the 11th of this month, I talked to a Representative, to convert the policy to a life time policy, my term life policy is deducted on the 26th of every month for $52.90, and the Representative stated I have converted the term life policy to a life time policy, so on are about the 26th of the month your deduction will be $125.42, and every 26th of the month there after. I said okay what will be deducted right now, he said nothing, it's converted to the life time policy, and nothing further on your end just look for $125.42, to be taken out of your account on the 26th of May. Friday the 13th they took $125.42. When I called and talked to a representative about the early transaction he said they made a mistake, so I said I want to dispute the transaction because I was mislead, he said it want allow you to dispute it until its showing, it's coming out, right now it's pending, wait until Monday. Now I'm getting a run around on being connected to Dispute Hotlin, they transferred me several times, because I said I just wanted to cancel the whole thing, life term, lifetime policy, just forget about it, because I was mislead, now I wait on hold and get disconnected 3 times and was told once that it would take 90 days to dispute or cancel. This can't be legal, and I'm going to look into it!

• m

  mill4242
  5

  Banking here is alright, if you don't mind the coin cashing machine always being broken down, for days sometimes weeks on end. Can't cash my coins in so forced to go to another bank and cash in for a fee when my bank should have this service available to its members. They need to either fix there machine, or better yet since it is always broke down, and you are a bank, invest in buying a new and better coin machine, your members don't deserve to pay because your machine is old, and run down, and you don't want to invest in your business. Your members deserve better. Other than this banking here is ok that's why I give 3 stars, but if this continues, i will find another financial institution to bank with since I need to have reliable banking services, and you are essentially starting to mess with my money. Update: Went to cash my coins today and the machine was fixed, very satisfied at the quick repair response after my original review, now I ask them to keep up on it and keep it in good operations will update to 5 stars for now. Thank you together credit union customer service for taking care of this issue.

  Response from the owner

  Hi mill4242, We're very sorry to hear you've been having trouble cashing coins at our Florissant branch. We certainly don't want our members to have to go to other financial institutions to have their transactions done (and fees are the worst). I've forwarded this challenge to our branch manager of the location. We'd like to make sure you don't have to go anywhere else to cash these coins. If you can send me an email to [email protected], I'd love to talk more about this. Thank you, Kim

• d

  debi Aiton
  2

  I have been with them for many years. I love the tellers, especially Kim! Made an appointment recently to refinance my car, was not pleased! A young man was the loan officer who apparently had no idea what he was doing! He didn't get the proper paperwork during the appointment, had to send them to him!He acted like he could care less whether he got my business or not! Was Soo not impressed!!!

  Response from the owner

  Hi Debi- Thank you for leaving a review of our Florissant location. I'm sorry to hear we missed the mark when it came to your auto refinancing experience. I'll forward this to our branch manager, but I'd also like to learn more so we make sure your paperwork for this loan has been successfully completed at this point. We want to keep your information secure, so if you have a moment later to email [email protected], please include the first and last name associated with the account and a phone number to best reach you. (We'll also let our teller, Kim, know you gave her a shout out!) Thank you, -Another Kim at the CU

• A

  Archilla Buford
  5

  During a recent visit to my local TCU branch I received superb service from Jessica. She was knowledgeable information I was inquiring about. She was respectful, kind and pleasant despite the fact that I needed to make several different transactions. Additionally, I found the on duty manager to be equally as service oriented as Jessica when she took time to assist with a printing error we were experiencing. I even witness another teller offering Emplyment information to a member who had come in and cashed out a ton of pennies and who mentioned she was unemployed. It was absolutely a joy to experience and witness many acts of decency and kindness. This is what’s right in the world. Please keep up the good job.

  Response from the owner

  Hi Archilla, Thank you for leaving a review of our Florissant branch and giving a shout out to Jessica and the rest of the team! It's moments like that we really live for and love when our members can share their experiences. Have a wonderful day!-Kim

• J

  Jasmine Redecker
  1

  I am at my wits end with this credit union. I have never had this much trouble with any establishment before. Since the beginning I've been having serious issues. I'll just name a few issues. Most recently, I went to this branch to order my debit card after being told numerous times for over a week, by different people, my debit card would be automatically ordered and it wasn't. Once I got to the bank I was told they couldn't issue me a debit card with a chip. I was told on customer service before I went they could. Basically the left hand doesn't know what the right hand is doing. I also ordered checks so I thought. I've been waiting on them for weeks and they never came. I called customer service today and was told by Samantha that the financial advisor at the bank that day didn't order any checks for me. I just don't see how an establishment can drop the ball so many times. I've wasted too much time & gas dealing with this company as a whole. I'm trying my best to not close my account but they are not providing me with any satisfactory service yet. I thought things were getting better so I had my husband open an account. He asked about the $25 for a referral. Customer service told him he had to keep like $115 in his account for like 3 months to qualify. What kind of nonsense is that? You have to jump through so many hoops with this credit union. I have never heard anything so ridiculous as that. The least this horrible credit union could do is issue $25 to each party. With out the customers this bank wouldn't exist and no one working at this credit union would have a job. I personally see they could give a crap less. I don't know if I receive below average service with this credit union because I am African American or not. It's really starting to seem like it. I will not do business with a company that racial profiles. I just don't see how an establishment is allowed to be this unorganized. Most recently we went to the bank today 9/10. We waited for a hour to see a financial advisor. We finally got called to be let down once again and told that there debit card machine has been broke for over a week. Why the hell wouldn't you post that so people wouldn't waste their time. This credit union is so inconsiderate. I'm so sick of this bank I could scream!!!!!

• P

  Preston Henson
  5

  Original situation: A few weeks prior, I called and left a message about ordering checks through a third party (wanted to confirm account and routing numbers). A few days later, one of the bank personnel called me back and left a message and because of a stressful period, I wasn't able to return their call. About a week or 2 later, I check my account balance (like I do regularly) to see a charge I'm not familiar with, and noticed it had put my account in a negative balance. I called to ask more information on it, and it was someone at the branch who ordered checks on my behalf, but without my authorization. The lady I spoke with said that they can reimburse the non-sufficient funds fee, but I'll have to wait for the checks to come in so I can return them to get a refund. So now, my account doesn't show a NSF fee, but I'm still in a negative balance because what little was in my account, the bank is still holding onto. Update: The above situation was fixed the same day and I applaud American Eagle Credit Union for how quickly it was handled. The NSF fee was reimbursed, and the original balance was restored. Thank you, everyone at American Eagle Credit Union! One star to five!

  Response from the owner

  Hello Preston, Thank you for your review on the Credit Union. We are proud to serve you and provide a quick turnaround for your reimbursement. We appreciate you sharing your feedback, as we will use this as an example for all branches to refer to during similar situations. If you ever need anything or have questions, feel free to email us at [email protected]. We will be sure to guide you in the right direction. Best, Tyler

• A

  Ashley Walker
  1

  I would honestly have to say--skip them as an auto loan company. American Eagle Credit Union (Together bought them out) gave me a great auto loan and percentage. Together CU is horrible. Skip and find a Credit Union that actually cares and works with their clients. When it's time for another loan--Together will never be a choice for me.

  Response from the owner

  Hi Ashley, Thank you for leaving a review on our Florissant location and I apologize for the delay in response. It's true that we rebranded from American Eagle Credit Union and became Together Credit Union, but I agree that this name change should not have impacted our member service. If you would like to speak more regarding your auto loan and how we might be able to assist, please email us at [email protected]. I hope you're staying safe and healthy during this time. Thank you. -Kim

• K

  K N
  1

  Humberto Raya Vasquez assisted me with my vehicle loan at the Florissant location. This was by far the WORST experience I ever had with a loan. The first vehicle I financed with this credit union with a different person, went perfect. In addition, every time I had to do a currency transaction at the credit union everyone was extremely nice. Unfortunately when Humberto Raya Vasquez assisted me with my second vehicle loan, he failed to take any initiative in explaining the process or reaching out to move the loan forward once I was approved. Most if not all the contacts were made by me. He continuously suggested that I close the loan through the dealership and tried to give me a the number to the loan service center to complete the loan process as if he was too lazy to finish the loan at the branch. I declined his offer to send the loan to a different department as I wanted him to finish since he was my loan officer. When I went to the office to close the loan per our earlier agreement , he was unprofessional, unprepared, and found all the reasons to say no versus implying what he can do to help. This is unacceptable service to a loyal member whom already financed a vehicle and have funds stored with the credit union. Word of advice; answer the phone, return phone calls/ emails, express empathy, display professionalism, and take initiative when working with customers. Focus on telling customers what you can do versus what you can’t. Most importantly do not try to send cystitis another department just to avoid work. Those are the basics of customer service that Humberto Raya Vasquez desperately needs training on. My credit score is a B rating; I financed a brand new vehicle in the past and paid it off with no late payments, I have a wealthy account balance with the credit union, and I was approved on the spot. I will surely have no problem taking my business elsewhere. I was so disgusted with the service, I have already began looking into a different credit union and finance company and will be telling my colleagues about my horrible experience.

• A

  Aysia Williams
  1

  I've been with AECU for years. Since the beginning there were constant issues. There always seems to be a part of their system that is down and not working. The first few months as a member my debit card would mysteriously not work every Saturday. The customer service reps are ghetto and often do not understand or even know their policies and procedures. In the process of closing my account I was directed to send in a letter requesting for all accounts to be closed, so I did. Upon calling about 6 days after sending the letter another customer service rep explained that a letter was not necessary, just a phone call, and cancelled my account immediately. Needless to say, I won't be returning to AECU and am very happy to not deal with them again. Save yourselves the headache and find another bank or credit union.

  Response from the owner

  Aysia, We apologize for the inconvenience. Our core purpose is to provide you experiences that empower you to achieve your financial goals. We hope that you can consider us in the future. In the meantime, if you ever have any questions whatsoever then please email [email protected]. Thank you.