First Community Bank W Main St, Buckhannon

First Community Bank Reviews

• L

  Leslee Corley
  1

  I’ve had to reset my password and username at least a dozen times just because the app is so glitchy. My account gets locked when I try to use it online and I have to wait until the next business day to call. I can’t pay my own phone bill because the entire website is blocked. I try adding the account to new services and BAM, account locked. Waiting on that direct deposit?? Too bad! It’s coming in the mail now because FCB froze my account and didn’t let me know! AMAZING CHOICE

  Response from the owner

  Dear Leslee Corley: We apologize for the technical problems you seem to be having with our digital services. We will make sure that your complaint gets to leadership. Sincerely, First Community Bank.

• c

  chloe b
  1

  This bank is very slow and I never get paid on time. The app is extremely slow and no one will ever answer your calls.

  Response from the owner

  Dear chloe b: We are always concerned when we receive a low google rating and a comment like yours. We encourage you to please contact our client care at 800-971-4671 if you want to discuss further the negative customer service you have received. We will be sharing your google review and comment with the Buckhannon Branch Manager. Sincerely, First Community Bank.

• J

  Jody Brafford
  5

  Great service! John was very pleasant to work with. He helped my son get his first vehicle loan. I would definitely recommend!!!

  Response from the owner

  Dear Jody Brafford: We are always thrilled when we get reviews and comments like this. THANK YOU. Sincerely, First Community Bank.

• K

  Kimberly cabrera
  5

  Everyone is so friendly and accommodating- I received great service today while setting up my small business checking account.

• S

  Steve Weaver
  1

  Nice people but they do not answer the phone. Frustrating for a business account. I can't understand this.

  Response from the owner

  Dear Steve Weaver: Thank you for your feedback. Without your feedback we cannot correct issues and make ourselves better. We will make sure your comment gets to the right person. Here is our Client Care direct number: 800-971-4671. This may help you if you need to talk to someone about your accounts because your phone call will be placed in queue. Hope this helps. Sincerely, First Community Bank.

• H

  Harlee Hitt
  1

  Can’t ever reach someone when it’s important they never answer there phones. Not happy with there service.

  Response from the owner

  Dear Harlee Hitt: We are always concerned when we get low reviews and comments like this. We will make sure your complaint gets to management. We encourage you to contact our Client Care Center at 800-971-4671. Sincerely, First Community Bank.

• D

  Danielle Davis
  1

  They closed my sons SSI account out the day before he got his check. Didnt give me a reason why.

• H

  Helen Bunner
  3

  Like the bank but not auto phone answering service - so what if you just want to talk to bank and do not know a person's last name. You can't talk to anyone.

• D

  Doug Vaughan
  5

  Pleasant and courteous staff made the experience a delight

  Response from the owner

  Dear Doug Vaughan: We are always thrilled when we get reviews and comments like this. THANK YOU. Sincerely, First Community Bank.

• T

  Thomas Thacker
  5

  Good place and people to bank with, hoping they can start doing pre-approvals for home buyers soon.