First Class Community Credit Union Westown Pkwy, West Des Moines

First Class Community Credit Union Reviews

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  nakesia saulsberry
  1

  A person was trying to get my debit card information. So, I had to cancel out my old one and get a new card. I am from Illinois. The banks out there will issue you a debit card right there. I had to wait for a week in a half. the associates act like they didn't care. I never been to a bank or credit union like this. They suppose to make sure you have a temporary debit card.

  Response from the owner

  We are sorry to hear about your frustration with the timeline to receive your new debit card! We do have rush shipping options available as well as prepaid Visa gift cards as alternative options and we do apologize if you were not made aware of those. We also have it on our roadmap to provide more options in the future so that members may not have to wait for a debit card in the mail. Thank you for your feedback and do apologize for the inconvenience!

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  Deann Baty
  5

  Lindsay Gaumer is one of the most efficient and reliable bankers we have ever met. We cannot imagine banking without her. She is always professional and will work hard to help you from the beginning and see it through to the end. So grateful FCCCU has her.

  Response from the owner

  Thank you for the review, Deann! We enjoy having you as a valued member and agree that Lindsay is pretty awesome!

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  Hannah Jepson
  5

  My husband and I have taken a couple loans out here and have refinanced. The loan officers, especially Lindsay Gaumer provide great customer service, are helpful in exploring options, fast and efficient. Highly recommend!

  Response from the owner

  Thanks for the review, Hannah! We are glad to hear that you had a great loan experience and we look forward to serving you more in the future!

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  amber hensley
  5

  Maggie was great! We refinanced our current vehicles and bought new. The whole process was positive and stress free. Maggie took all my calls and questions gracefully and didn't get annoyed ;) will definitely do more business with first class!

  Response from the owner

  Thank you for the review, Amber!

• E

  Erica Snyder
  5

  I've banked here for many years, and although I moved most of my day to day transactions to an online bank, I still hold multiple loans with FCCU. I recently worked with Lindsay on getting a personal loan, and she was kind, understanding, and willing to help in any way possible. She and Lisa went above and beyond to help me with my request, and these relationships are why I'll continue to be a member for years to come!

  Response from the owner

  Thank you for the review, Erica! We appreciate your many years of membership! And if you are ever ready to move your day to day banking back, remember almost all your credit union business can be done virtually!

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  Zakroote
  4

  So far so good. i worked with Alexis Bolio and she was great and did her part right! I'm still new with you guys but so far I'm feeling good. and I love the app it is really smooth and useful. keep up the great work guys

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  Karmen Anderson
  5

  Maggie was fantastic. The loan process was quick, easy and contactless. The interest rates were better than other quotes that we received. Great service!

  Response from the owner

  Thank you, Karmen! We are glad to hear you had a great experience and we look forward to continuing to serve you in the future!

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  Shacara Shackles
  5

  The staff is always polite and helpful. I have 2 very active toddlers and today, a young lady that worked there gave them little footballs and kept them entertained while I completed my transaction. Best help ever. So appreciated. My boys enjoyed those few minutes and customer service was wonderful....as usual!!!

  Response from the owner

  Thank you for your review! We enjoy seeing you and your children at the credit union. Thank you for being a member-owner, and we look forward to serving you more in the future!

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  David Hammett
  1

  This place should be called NO CLASS credit union. I've been paying on a loan with them for 3+ years. It's impossible to reach anyone by phone at the local branch, there is only 1 ATM, that is in service about half the time. I wanted to close my checking account and was emailed a form from a donotreply email address, and was expected to FAX a copy in to get the account closed. This place is doing business in 1999 still and needs to be shut down. Taking advantage of low income families. Their mobile app is absolute trash, it will update, and sign you out, requiring you to reset your password. Countless automated phone calls regarding fruad when you purchase anything online. They will hold your account for the dumbest reasons. This fraudulent bank should be ashamed of themselves. And no I will not remove my right to freely speak about unfair business practice.

  Response from the owner

  David - We're very sorry and surprised to see this negative review! We've have recently attempted to communicate with you, and will do everything possible to work with you, and will continue to take steps to assist you in ways that most “banks” would not. Some of your information is inaccurate, however. We do not require members to send a fax in order to close their checking account - the account simply needs to be in good standing, and we do require proper identification for your protection. We accept several forms of communications from our members including mail, email, in-person, DocuSign, etc. The fraud detection calls are to protect you and your accounts, which is incredibly important to us! And we have hundreds of members who would attest to the fact that we are CHAMPIONS of low income families! As a credit union, that's what we do. We're happy to have a conversation with you about this again, but request that you remove this inaccurate, unfair review

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  M Wagner
  1

  We banked with them for many years. We were pretty loyal to them till about a year ago. We since have found a wonderful credit union that exceeds our expectations. No class turned into a Wells Fargo.